Zsuzsanna Hárshegyi
Project Manager at MTVA - Médiaszolgáltatás-támogató és Vagyonkezelő Alap- Claim this Profile
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Bio
Experience
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MTVA - Médiaszolgáltatás-támogató és Vagyonkezelő Alap
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Hungary
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Project Manager
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Jan 2022 - Present
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Hollóházi Porcelanmanufaktúra Kft.
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Budapest, Budapest, Hungary
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Marketing Manager
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Dec 2021 - Present
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Self-employed
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Hungary
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Freelance Translator (german/hungarian)
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Jan 2018 - Present
Freelance Translator, german-hungarian Freelance Translator, german-hungarian
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May 2008 - Jun 2015
Management of customer satisfaction programs and complaint handling strategy and activities: develop strategy and activities of the new department as direct report of CEO (both for consumer and SME segment) redesign and development of „ Listening 100%” program, the customer satisfaction program initiated by the mother company, Intesa SanPaolo (including market research, measurement of satisfaction KPI’s, internal education program, communication and customer experience related projects) design, preparation and analyses of different types market research activities review and development of customer satisfaction standards within the whole organization initiate customer satisfaction projects in order to enhance customer experience and to resolve problems recovered by the „Listening 100%” program and the complaint handling activity design and coordinate internal programs (e.g. internal education programs, roadshows for sales channels etc.) and customer satisfaction programs (targeted communication activities, resolution of technical and process problems, etc.) “Listening 100% Education Program”: design, development and launch, in cooperation with human resources dept. and communication dept., of the training program on customer satisfaction involving the employees from top managers to sales force preparation of management reports and decision papers create and continuously develop complaint handling strategy and complaint handling methods regulation and coordination of complaint handling activities resolution of „second level” complaints (complicated cases) support „on the spot” complaint handling channels represent the bank in international projects share knowledge within Intesa Sanpaolo Group Show less
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Jun 2007 - Jul 2008
build up the whole department and activities from scratch measurement and analyses of direct sales channels’ performance development and management of branch motivation system payment calculation of dealer commission fees design and development of „ Listening 100%” program, the customer satisfaction program initiated by the mother company, Intesa Sanpaolo (including market research, measurement of satisfaction KPI’s, internal education program, communication and customer experience related projects) design, preparation and analyses of different types of market research activities development of customer satisfaction standards within the whole organization preparation of management reports and decision papers create and continuously develop complaint handling strategy and complaint handling methods regulation and coordination of complaint handling activities resolution of „second level” complaints (complicated cases) support „on the spot” complaint handling channels represent the bank in international projects Show less
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MKB Bank
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Budapest
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Business Development Manager
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Mar 2006 - May 2007
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Jul 2004 - Dec 2005
Planning and coordination of marketing activities towards SME customers with full P&L responsibility (business planning, budgeting, analyses, pricing, product development, sales development, communication, campaign management)
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Jul 2003 - Jul 2004
Planning and coordinating marketing activities towards SME customers with full P&L responsibility (business planning, budgeting, analyses, pricing, product development, sales development, communication, campaign management)
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Jul 2001 - Jun 2003
Analyses of market situation Contact management with internal and external sales channels Pricing Representation of Marketing Department in internal projects Planning and design communication campaigns Co-promotions
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MKB Bank
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Budapest
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Product Manager
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Aug 1999 - Jun 2001
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American Express, Hungary
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Budapest
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credit card representative
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Feb 1997 - Dec 1998
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Education
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Budapest University of Economic Sciences
Master of Business Administration (MBA), Faculty of Business Administration -
János Kodolányi College
postgraduate, German - hungarian translator (economics, social sciences) -
College of Commerce, Catering and Tourism
BA, Tourism and hotel management