Experience

MTVA - Médiaszolgáltatás-támogató és Vagyonkezelő Alap

• Hungary
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Project Manager

  • Jan 2022 - Present



Hollóházi Porcelanmanufaktúra Kft.

• Budapest, Budapest, Hungary

• Marketing Manager

  • Dec 2021 - Present



Self-employed

• Hungary

• Freelance Translator (german/hungarian)

  • Jan 2018 - Present

  Freelance Translator, german-hungarian Freelance Translator, german-hungarian



CIB Bank

• Head of Voice of Customer office

  • May 2008 - Jun 2015

  Management of customer satisfaction programs and complaint handling strategy and activities: develop strategy and activities of the new department as direct report of CEO (both for consumer and SME segment) redesign and development of „ Listening 100%” program, the customer satisfaction program initiated by the mother company, Intesa SanPaolo (including market research, measurement of satisfaction KPI’s, internal education program, communication and customer experience related projects) design, preparation and analyses of different market research activities review and development of customer satisfaction standards within the whole organization initiate customer satisfaction projects in order to enhance customer experience and to resolve problems recovered by the „Listening 100%” program and the complaint handling activity  design and coordinate internal programs (e.g. internal education programs, roadshows for sales channels etc.) and customer satisfaction programs (targeted communication activities, resolution of technical and process problems, etc.) “Listening 100% Education Program”: design, development and launch, in cooperation with human resources dept. and communication dept., of the training program on customer satisfaction involving the employees from top managers to sales force preparation of management reports and decision papers create and continuously develop complaint handling strategy and complaint handling methods regulation and coordination of complaint handling activities resolution of „second level” complaints (complicated cases) support „on the spot” complaint handling channels represent the bank in international projects share knowledge within Intesa Sanpaolo Group Show less

• Head of Sales controlling and Quality assurance

  • Jun 2007 - Jul 2008

   build up the whole department and activities from scratch measurement and analyses of direct sales channels’ performance development and management of branch motivation system payment calculation of dealer commission fees  design and development of „ Listening 100%” program, the customer satisfaction program initiated by the mother company, Intesa Sanpaolo (including market research, measurement of satisfaction KPI’s, internal education program, communication and customer experience related projects) design, preparation and analyses of different types of market research activities development of customer satisfaction standards within the whole organization preparation of management reports and decision papers create and continuously develop complaint handling strategy and complaint handling methods regulation and coordination of complaint handling activities resolution of „second level” complaints (complicated cases) support „on the spot” complaint handling channels represent the bank in international projects Show less



MKB Bank

• Budapest

• Business Development Manager

  • Mar 2006 - May 2007



Pannon GSM Zrt.

• Senior SME and SOHO segment manager

  • Jul 2004 - Dec 2005

   Planning and coordination of marketing activities towards SME customers with full P&L responsibility (business planning, budgeting, analyses, pricing, product development, sales development, communication, campaign management)

• SME and SOHO segment office manager (5 direct reports)

  • Jul 2003 - Jul 2004

   Planning and coordinating marketing activities towards SME customers with full P&L responsibility (business planning, budgeting, analyses, pricing, product development, sales development, communication, campaign management)

• Premium customers segment expert

  • Jul 2001 - Jun 2003

   Analyses of market situation Contact management with internal and external sales channels Pricing Representation of Marketing Department in internal projects Planning and design communication campaigns Co-promotions



MKB Bank

• Budapest

• Product Manager

  • Aug 1999 - Jun 2001



American Express, Hungary

• Budapest

• credit card representative

  • Feb 1997 - Dec 1998