Zsuzsanna Pázmándi
Product Support Specialist at Pitcher AG- Claim this Profile
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English Full professional proficiency
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French Limited working proficiency
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Hungarian Native or bilingual proficiency
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Swedish Limited working proficiency
Topline Score
Bio
Steve Harcourt
I have had the pleasure of working with Zsuzsanna for the last 18 months, and she has been a pleasure to manage. Our customers love her personable nature, and that she has taken ownership on complex technical issues and seen them through to resolution. I have received numerous direct positive comments from customers about the detail and frequency of her updates on support tickets. Zsuzsanna is a very hard working employee who is passionate about doing the right thing for our customers, and I highly recommend her for any support or customer facing roles. It has been fun and productive working with Zsuzsanna and I hope we get the chance to do so again.
Réka Árvai
I worked with Zsuzsa for two years during my time at NNG as colleagues. She is a very good team player; I dare say she loves being a member in a well-functioning team. Throughout the years I worked with her, she proved to be precise, responsible and thorough, never to shy away from responsibilities, far from it, she always welcomed ownership and accountability. Allowing myself to add some personal notes: she is very intelligent, funny, and witty. It was an absolute pleasure to work with her.
Steve Harcourt
I have had the pleasure of working with Zsuzsanna for the last 18 months, and she has been a pleasure to manage. Our customers love her personable nature, and that she has taken ownership on complex technical issues and seen them through to resolution. I have received numerous direct positive comments from customers about the detail and frequency of her updates on support tickets. Zsuzsanna is a very hard working employee who is passionate about doing the right thing for our customers, and I highly recommend her for any support or customer facing roles. It has been fun and productive working with Zsuzsanna and I hope we get the chance to do so again.
Réka Árvai
I worked with Zsuzsa for two years during my time at NNG as colleagues. She is a very good team player; I dare say she loves being a member in a well-functioning team. Throughout the years I worked with her, she proved to be precise, responsible and thorough, never to shy away from responsibilities, far from it, she always welcomed ownership and accountability. Allowing myself to add some personal notes: she is very intelligent, funny, and witty. It was an absolute pleasure to work with her.
Steve Harcourt
I have had the pleasure of working with Zsuzsanna for the last 18 months, and she has been a pleasure to manage. Our customers love her personable nature, and that she has taken ownership on complex technical issues and seen them through to resolution. I have received numerous direct positive comments from customers about the detail and frequency of her updates on support tickets. Zsuzsanna is a very hard working employee who is passionate about doing the right thing for our customers, and I highly recommend her for any support or customer facing roles. It has been fun and productive working with Zsuzsanna and I hope we get the chance to do so again.
Réka Árvai
I worked with Zsuzsa for two years during my time at NNG as colleagues. She is a very good team player; I dare say she loves being a member in a well-functioning team. Throughout the years I worked with her, she proved to be precise, responsible and thorough, never to shy away from responsibilities, far from it, she always welcomed ownership and accountability. Allowing myself to add some personal notes: she is very intelligent, funny, and witty. It was an absolute pleasure to work with her.
Steve Harcourt
I have had the pleasure of working with Zsuzsanna for the last 18 months, and she has been a pleasure to manage. Our customers love her personable nature, and that she has taken ownership on complex technical issues and seen them through to resolution. I have received numerous direct positive comments from customers about the detail and frequency of her updates on support tickets. Zsuzsanna is a very hard working employee who is passionate about doing the right thing for our customers, and I highly recommend her for any support or customer facing roles. It has been fun and productive working with Zsuzsanna and I hope we get the chance to do so again.
Réka Árvai
I worked with Zsuzsa for two years during my time at NNG as colleagues. She is a very good team player; I dare say she loves being a member in a well-functioning team. Throughout the years I worked with her, she proved to be precise, responsible and thorough, never to shy away from responsibilities, far from it, she always welcomed ownership and accountability. Allowing myself to add some personal notes: she is very intelligent, funny, and witty. It was an absolute pleasure to work with her.
Experience
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Pitcher
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Switzerland
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IT Services and IT Consulting
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100 - 200 Employee
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Product Support Specialist
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Sep 2020 - Present
Actively managed customer relationships by participating in weekly calls Provided timely solutions for the application on Windows, iOS and Android devices Investigated complex issues using tools such as SoqlXplorer and Sequel Pro Participated in creating the support processes and the implementation of the new ticketing system Managed multiple issues in parallel, took responsibility for meeting the SLAs and updating the customers with an average satisfaction of 4.6 out of 5 Actively managed customer relationships by participating in weekly calls Provided timely solutions for the application on Windows, iOS and Android devices Investigated complex issues using tools such as SoqlXplorer and Sequel Pro Participated in creating the support processes and the implementation of the new ticketing system Managed multiple issues in parallel, took responsibility for meeting the SLAs and updating the customers with an average satisfaction of 4.6 out of 5
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NNG LLC
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Hungary
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Software Development
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400 - 500 Employee
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Support Specialist
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Aug 2017 - Jun 2020
Solved incidents and problems in multiple issue handling systems, Salesforce, Atlassian Jira and Jira Service Desk, kept to the required SLA 99% of the time. Acted as a liaison between partners and the company, provided software training for OEM partners if needed Created and maintained knowledge base articles for both internal and public use Did quality assurance on Level1 customer support agents Escalated complex problems to various Level 3 teams, developers and PMs in-house Fulfilled end-user refund requests using the backend system of payment providers Show less
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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SAP Workflow Associate
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Jul 2015 - Aug 2017
Analyzed and corrected workflow failures in Finance, SRM and HR SAP systemsCreated reports to prevent possible future errors in the process workflowUpdated SAP database to ensure the correct workflow of purchase orders, shopping carts, and RFQsHandled requests regarding workflow issues in various ticketing systems, such as BMC Remedy and FIC Consulted with internal stakeholders when it was necessary
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Master Data Analyst
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Jan 2015 - Jul 2015
Uploaded and maintained internal procurement data in Citrix Master Data Management systemReported data KPIs on a weekly basis Monitored the system for data quality issuesImplemented safeguards against future errorsConsulted with internal stakeholders when it was necessary
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Education
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2008 - 2011
Corvinus University of Budapest
Bachelor's degree, Political Science and Government -
2010 - 2014
Eötvös Loránd University
Bachelor's degree, History
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