Experience

ABRIS

• Hungary
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Jun 2019 - Present



Raiffeisen Bank Hungary

• Hungary
• Banking
• 700 & Above Employee

• • Jan 2018 - Jun 2019

• • Jun 2014 - Jan 2018



Raiffeisen Bank Hungary

• Budapest

• Customer Experience Specialist

  • Apr 2010 - Jun 2014

  Initiating, leading and participating in projects related to customer service improvement and development, improvement of customer satisfaction, and the implementation of such projects on branch level; (simplification of processes, analysing template documentation, implementation of automated services, simplification of electronic personnel user surfaces); Supervision and quality control of customer service related processes, assurance of compliance with relevant regulations; Responsibility for the improvement of branch performance - profitability, service level (including NPS, second day calls, error rates, mystery shopping); Show less



Raiffeisen Bank Hungary

• • Jan 2005 - 2010

  Professional and personal skills training of new joiners of branch personnel (products, processes) and customer service representatives; Professional improvement of existing employees; Supervision of compliance in branches with processes and regulations;

• • Jan 2004 - 2005

• • 2002 - 2004



CIB Bank Hungary

• Pécs

• Premium Banking Relationship Manager

  • 2001 - 2002



CIB Bank

• Hungary
• Banking
• 700 & Above Employee

• PI Relationship Manager

  • 2000 - 2001



OTP Bank Hungary

• Pécs

• PI Relationship Manager

  • 1994 - 2000