Experience

BlueVoyant

• United States
• Computer and Network Security
• 400 - 500 Employee

• Customer Success Manager for Europe

  • Aug 2021 - Present

  Owning customer relationship and customer journey Bluevoyant's 3rd party cyber risk Management Services and Managed Security Services where I am responsible for working pro-activly in partnership with our customers to ensure they gain maximum value from the services we provide. Safeguard the customer’s experience, providing consistency, reliability, and repeatability in communication and documentation. Interface between the customer and BlueVoyant Managed Security operations while owning customer issues from identification to resolution. Maximize customer relationship by building a rapport and trust & confidence. Partner with Sales to identify opportunities to expand customer portfolio. Uses professional and technical concepts to advise on best security practices to apply to customer environments. Manages customer base independently with wide latitude for independent judgment and ownership of issues. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Feb 2020 - Aug 2021

  Customer Success Manager IBM Trusteer - Europe- Guide & lead the Customers to gain the most value from our Cybersecurity services- Help Customers to Develop Security and Business processes in case of fraud.- Improve the Customers processes in order to decrease the operational cost.- Provide guidance on technical, architectural aspects in order to integrate our Cybersecurity services with the ustomers' environment.- Orchrestating the workload within IBM and also at the Customer's side and even with other external providers.- Understand and fulfil Customers' needs- Establish and maintain excellent customer relations- Cooperate with the Customers' Project Office in order to help them deploy our services successfully- Being the main contactpoint for Customers in any Business and Technical questions.- Provide guidance to Customers in all topic which connected to Cybersecurity operations- Rentlessly improve Customer's experience Show less

• • Mar 2018 - Feb 2020

  Customer Success Manager & Technical Sales for IBM Trusteer - CEE & DACH- Understand and fulfil Customers' needs- Establish and maintain excellent customer relations- Work together with Sales and Technical Team in order to give the best service to the Customer.- Cooperate with the Customers' Project Office in order to help them deploy our services successfully- Being a focal point for Customers for any Business and Technical questions.- Provide guidance to Customers in all topic which connected to our Anti-fraud services- Rentlessly improve Customer's experience Show less

• • Oct 2015 - Mar 2018

  Storage Solutions,SAN Enterprise Storage & Mainframe Mid Range Storage & ServersProject management

• • Sep 2014 - Sep 2015

  One year long program mostly educational, and follow up with the special knowledge which is desired in the world of IT and IT management.Following trainings were included:Shadowing, Soft Skill educations, Hard skill training,Project Management, CAMSS, TSD, Workshop, UMF Training,Leadership skills



Novell

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer, Project assistant

  • Jan 2014 - Jul 2014

  LibreOffice educational project LibreOffice testing SUSE Linux Novell products (Groupwise, Vibe) testing, support. LibreOffice educational project LibreOffice testing SUSE Linux Novell products (Groupwise, Vibe) testing, support.



Tőzsdeiskola Kft.

• Hungary

• Team leader of Seminarium Assistant Group

  • Apr 2011 - Sep 2013

  Fully support of the educational seminars. Costumer support. Responsibility for the audio, visual system, the IT network. PR tasks and accounting. Team leader of the assintant group. Project manager and leader of making the educational material (books, presentations) Presenter of technical parts of the seminar. (present and the usage of the trading platform and other used programs). Fully support of the educational seminars. Costumer support. Responsibility for the audio, visual system, the IT network. PR tasks and accounting. Team leader of the assintant group. Project manager and leader of making the educational material (books, presentations) Presenter of technical parts of the seminar. (present and the usage of the trading platform and other used programs).



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Marketing Trainee

  • Jan 2013 - May 2013

  Product marketing Responsibility for : The Xerox product catalog. Leading the catalog project, daily contact with the participant of the project. Supervise the visual, the content of the product catalog. Marketing storeroom manager tasks (organize, up to date database about the storeroom) Administration of the demonstration printers which were at Xerox's business partners showrooms, or at marketing events. Supervise the translated (from english to hungarian) marketing materials. Making graphics for the Ads via Photoshop. Show less