Experience

Veolia Energia Magyarország Zrt.

• Hungary
• Environmental Services
• 1 - 100 Employee

• • Jan 2022 - Present

• • Jul 2020 - Dec 2021



Own business

• Budapest

• Business Analyst and consultant

  • May 2019 - Jul 2020

  • Project management: financial analysis and process organization for SMB segment o business process optimization --> survey, evaluation, transformation, measurement o product management--> simplify product portfolio, reduce incremental inventory • Project management: financial analysis and process organization for SMB segment o business process optimization --> survey, evaluation, transformation, measurement o product management--> simplify product portfolio, reduce incremental inventory



Telekom HU

• Hungary
• Telecommunications
• 700 & Above Employee

• • Feb 2014 - May 2019

  • Fulfillment of quality requirements for mobile phones and other products sold by Magyar Telekom, in particular, selection, fault management, and supplier- and repair contracts.• design and control of defective products activities of Telekom stores and customer call centers --> E2E corporate responsibility,• repair and logistics software business site demand management -->targeted development,• development and implementation of financial analyzes, operational model variants,• simplification and automation of the process --> profit effect HUF 85 million,• control of manufacturer and supplier warranty obligations, compliance with KPIs --> in case of discrepancy, additional revenue,• professional management and supervision of the Telekom VIP and Outgoing Service, • classify and evaluate customer feedback --> Reduce the number of complaints by 20%,• handling requests from authorities, proposing legislative changes has since become one of the government decrees in force,• professional coordination of agile projects, one.ERP implementation --> transparent financial implications. Show less

• • Feb 2006 - Jan 2014

  • Operational management and professional supervision of Telekom repair points (59 sites, 140 persons),• repair points performance management, defining motivation and commission systems,• creating quotas, recording KPI parameters --> efficiency approx. Increased by 40%,• development and implementation of financial analyzes, operational model variants,• revenue and cost level optimization --> HUF 755 million positive profit change over 5 years,• producer and supplier contracts --> Clear performance and quality assurance• service and logistics software business demand management --> targeted development• representing interests in the field, corporate projects related to shop activities,• implementation of ISO internal audit (ISO 9001, 14001, 27001) --> quality assurance. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Senior repair manager, Eastern Hungary

  • Feb 2001 - Jan 2006

  • Preparation and implementation of process and procedural regulations, • sharing best practices in this region with other regions, • selecting colleagues and carrying out other HR tasks and training, • concluding and terminating Telekom service partner contracts (17 sites on average). • Preparation and implementation of process and procedural regulations, • sharing best practices in this region with other regions, • selecting colleagues and carrying out other HR tasks and training, • concluding and terminating Telekom service partner contracts (17 sites on average).



Westel 900

• • Feb 1997 - Jan 2001

  • Management of a repair team (5 persons), repair of mobile phone, technical consultancy,• participating in the development of the repair application.

• • Feb 1996 - Jan 1997

  • Repair of mobile phone, • technical consultancy.

• • Feb 1995 - Jan 1996

  • take calls of customers, • creating quick device handling manuals