Zsófi Berkes

Senior Human Factors Engineer at mySugr
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Contact Information
Location
Vienna, Vienna, Austria, AT
Languages
  • English Full professional proficiency
  • Hungarian Native or bilingual proficiency
  • German Native or bilingual proficiency
  • French Limited working proficiency
  • Spanish Elementary proficiency
  • Italian Elementary proficiency

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Lisa Aldridge

Zsófi is one of the most enthusiastic Human Factors Specialists I have ever worked with. Her knowledge of psychology constructs and evidence of their validity is vast. Zsófi has also set up some incredibly useful tools for our team, enabling us to measure human performance in the operation consistently and process the data with minimal effort. We loved the tool so much we've named it the "Berkes Tool".

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Experience

    • Austria
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Senior Human Factors Engineer
      • Jul 2022 - Present
    • Retail Art Supplies
    • Safety Culture Coordinator
      • Apr 2021 - Jun 2022

      My work at ÖBB covered a range of activities: Safety Culture: Strategic coordination of Safety Culture work across the ÖBB Group. Companywide analysis, presentation of results to management and staff, as well as development of an action plan for the first European Rail Safety Climate Survey. Human Factors: Training delivery on topics including Human Error, incident investigations and safety culture. Invited speaker at the European Rail Safety Days 2021. International Working Groups: Chair of an industry-wide Safety Culture Task Force. Contributing participant at various international ERA und UIC working groups, on topics including Human Factors, Just Culture and Change Management. Show less

    • Graphic Design
    • Senior Human Factors Specialist
      • Jun 2017 - Nov 2020

      My work at NATS covered a wide range of activities, including: Training Delivery: I delivered numerous non-technical training sessions across the business on a range of topics including teamwork, communication, resilience, TRM, mode switching, managing stress, safety culture, and impact of personality in training.Business Area Manager: I was the point of contact and I managed Human Factors work within my business area, which included liaising with key customers within the operation and delegating, leading and managing work packages, including managing time and effort spent. Assurance: I delivered Human Factors assurance for a number of large-scale projects and I also managed and mentored junior colleagues working on projects. My tasks included running UCD and usability activities, conducting ergonomics assessments, running hazard identification workshops, assessing the effectiveness of training, and gathering Human Performance validation data during real-time simulations. My role also included ensuring the products we develop conform to internal and industry standards and includes interacting with the regulator to ensure their acceptance of our work. Incident Investigation: I conducted Human Performance incident investigation interviews and (co-)wrote incident investigation reports and recommendations. Coaching: I ran non-technical coaching sessions with trainees and experienced operational staff. Human Performance Surveys: I was one of the the leads of a cross-company effort to introduce regular subjective Human Performance surveys into the operation. My tasks included coordinating the matching of subjective data with systems and biometrics data. I was involved in the design and statistical analysis of the data and experiments, as well as feeding back the results to staff and senior management. Process Development: I was the process development lead for the NATS HF hazard identification process. Show less

    • Human Factors Specialist
      • May 2016 - May 2017

    • Belgium
    • Airlines and Aviation
    • 700 & Above Employee
    • Human Factors Trainee
      • Nov 2015 - Apr 2016

      • Conducting Human Factors and Validation activities including data collection, analyses, and reporting of the DANUBE FAB FRA real-time simulation as part of the Airspace Simulation Unit. • Conducting CPDLC analysis, HMI usage analysis and the development of a performance dashboard prototype. • Conducting Human Factors and Validation activities including data collection, analyses, and reporting of the DANUBE FAB FRA real-time simulation as part of the Airspace Simulation Unit. • Conducting CPDLC analysis, HMI usage analysis and the development of a performance dashboard prototype.

    • Austria
    • Business Consulting and Services
    • 1 - 100 Employee
    • Project Team Member
      • Jan 2012 - Nov 2015

      • Preparation, implementation and statistical data analysis of employee surveys. • Quality management and development of templates for statistical data analyses. • Conducting and reporting on personnel selection process as part of my organisation’s consultation services for external companies. • After three months as an intern (January 2012 - April 2012), I started working as a project team member. • Preparation, implementation and statistical data analysis of employee surveys. • Quality management and development of templates for statistical data analyses. • Conducting and reporting on personnel selection process as part of my organisation’s consultation services for external companies. • After three months as an intern (January 2012 - April 2012), I started working as a project team member.

    • Research Services
    • 1 - 100 Employee
    • Student Assistant
      • Oct 2013 - Jan 2015

      • Tutor for the course Psychological Research Methods III. • Assisting undergraduate students in the development and statistical analysis of their bachelor theses. • Presentations on statistical analysis methods as well as means of literature search. • Tutor for the course Psychological Research Methods III. • Assisting undergraduate students in the development and statistical analysis of their bachelor theses. • Presentations on statistical analysis methods as well as means of literature search.

    • Research Intern
      • Aug 2013 - Aug 2013

      I started my one month full-time internship at LMU with familiarizing myself with the statistical programming language R. I then conducted structural equation modeling and simulations for structural equation models. I started my one month full-time internship at LMU with familiarizing myself with the statistical programming language R. I then conducted structural equation modeling and simulations for structural equation models.

Education

  • Karl-Franzens-Universität Graz
    Master’s Degree, Psychology
    2012 - 2015
  • Karl-Franzens-Universität Graz
    Bachelor’s Degree, Psychology
    2010 - 2012
  • Universität Wien
    Psychology
    2009 - 2010

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