Experience

ELI-ALPS Research Institute

• Hungary
• Research Services
• 1 - 100 Employee

• Research work coordinator

  • Jun 2021 - Present

  Being interpreter between the researchers (both internal and external) and the other departments (Engineering, Procurement, Finance, Controlling, Logistics and others) of the ELI-ALPS Research Institute in both Hungarian (native) and English (fluent) languages. If any request or need emerge, I provide first contact to direct these to the right department in the right language and format. Also providing full administrative service for the Scientific Diractorate inside the Institute. Being interpreter between the researchers (both internal and external) and the other departments (Engineering, Procurement, Finance, Controlling, Logistics and others) of the ELI-ALPS Research Institute in both Hungarian (native) and English (fluent) languages. If any request or need emerge, I provide first contact to direct these to the right department in the right language and format. Also providing full administrative service for the Scientific Diractorate inside the Institute.


Utility Point
• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Operations Analyst

  • Jul 2020 - Dec 2020


iSupplyEnergy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Operations Analyst

  • Apr 2018 - Jun 2020

  Started at the billing department moved to the Disputed Reads team after 1 year. In the meantime got the full overview of the domestic energy business and learnt most of the aspects of the works on the Customer service side of the company. Started at the billing department moved to the Disputed Reads team after 1 year. In the meantime got the full overview of the domestic energy business and learnt most of the aspects of the works on the Customer service side of the company.


Siemens
• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee
• Contact Centre Analyst

  • May 2016 - Apr 2018


Wimbourne Nursing Agency

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Booking Coordinator

  • Jan 2016 - Feb 2016

  Company ended my contract under training session (after three weeks) as they hired a new employee with more medical background for the role. Company ended my contract under training session (after three weeks) as they hired a new employee with more medical background for the role.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Technical Customer Support Advisor (Bilingual)

  • Oct 2013 - Jan 2016

  I've worked recently on the HTC contract, but previously worked on the company’s biggest contract which is for Google. It was my responsibility to answer queries, resolve complaints and provide technical advice and support for customers also did remote connection services and troubleshooting via chats, emails and over the telephone. During my work I handled 500-600 calls per month. My QA rating was above of 90% all time and always achieved the KPI bonus (was between 75-100% of the bonus all time). My CSAT rating was in the top 10 percent at the last 1 year. Show less



LICKLIST LIMITED

• United Kingdom

• Freelance Photographer

  • Apr 2015 - Jul 2015

  Nightlife photographer. Try to catch happy and amazing moments. Nightlife photographer. Try to catch happy and amazing moments.



the runnymede-on-thames

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hall Porter

  • May 2012 - Oct 2013

  Took this position to learn the English language and familiarise myself with the British culture and life for start. I was able to improve my customer service skills and learnt a lot about hospitality. Welcoming guests and taking care their luggage (Storing, helping to relocate them to the rooms). Ordering cabs and helps to plan journeys. First at response in a case of any security or safety issues. Taking care of cleanliness in the Lobby and the Front of House. Dealing with incoming calls if the reception is busy. Dealing with room service orders (making sandwiches, serving drinks). Dealing any minor maintenance issue. First line link between the reception, guest relations & any other department. Show less



Magyar Telekom Nyrt.

• Customer Care Specialist and Certified Sales Advisor (with Assistant Shop Manager duty)

  • Jul 2008 - Apr 2012

  My key role was selling and advising products and services Achieved all the sales target set by the company all year. I dealt daily with customer complaints. I worked closely with the manager to ensure smooth and efficient service and substituted her when she was absent. My key role was selling and advising products and services Achieved all the sales target set by the company all year. I dealt daily with customer complaints. I worked closely with the manager to ensure smooth and efficient service and substituted her when she was absent.



Telenor Magyarország

• Customer Care Specialist

  • Sep 2007 - Mar 2008

  Taking customer care calls from public users, solving problems, answering questions and help about billing system, tariffs, other mobile services like roaming, mobile internet, top ups etc. Taking customer care calls from public users, solving problems, answering questions and help about billing system, tariffs, other mobile services like roaming, mobile internet, top ups etc.



Helyi Théma Lapkiadó Kft (Publishing Ltd.)

• Advertising Sales Advisor

  • Jun 2006 - Jul 2007

  Finding new companies, organisations and selling advertising solutions on the pages of the newspaper. Taking care of old customers and finding new way to improve their advertisements. Finding new companies, organisations and selling advertising solutions on the pages of the newspaper. Taking care of old customers and finding new way to improve their advertisements.



Krea Kft.

• Hungary

• Audio-Visual project manager

  • Jun 2005 - Dec 2005

  Coordinating the integration of videos and photos to e-learning projects, also including video making/editing and taking/editing pictures. Coordinating the integration of videos and photos to e-learning projects, also including video making/editing and taking/editing pictures.