Manager of Professional Services

• Jun 2021 - Present

Lead Business Solutions Specialist

• Dec 2020 - Jun 2021

Business Solutions Specialist

• Oct 2018 - Dec 2020

• NPS of 60• Delivered custom SaaS solutions to 300+ SMB companies and counting• Service customers from the US, Canada, China, UK, India, Egypt, Singapore• Provide solutions to customers belonging to various industries such as supply chain, healthcare, construction, franchisors and more• Create custom Apps and workflows that integrate with Quickbooks• Integrated with other third party software through Method's API• Apart of the teams who scope, develop and test updates for Method's stock applications• Use JIRA to track Method's stock application updates

Small Business Account Manager

• Mar 2018 - Sep 2018

• B2B sales • Provided a brand agnostic approach to the customer’s needs by providing IT solutions through top vendors in the industry such as Microsoft, Apple, Lenovo, Dell, HP, Cisco, Fortinet, ESET, Sophos, Veeam, VMware and more • Prospected and validated my own book of business which included Dolce and Gabbana, Sidewalk Labs (Google), Chick Fil A's expansion into Canada and more • Understood the customer’s business needs in all of their departments to provide accurate solutions on time and on budget • Worked closely with vendor and distribution channels to provide savings for the end user • CDW's 2018 Pitch Perfect winners on hyperconverged data centres • Nominated as academy’s MVP

Operations Manager

• Mar 2015 - Mar 2018

• Created and developed an in-house first aid program training all Ontario staff, which generated $100,000 a year • Managed the school age camp program for 40 centres across North America. Such camps include Summer, Winter, March Break and all other scheduled breaks for each region’s school board • Managed funding for our math, arts and physical education programming • Managed the physical education program – Munchkinetics • Represented Kids and Company at trade shows across the GTA • Managed the shut down and opening of centres in Ontario • Hired maintenance contractors for centres across North America • Management representative for Joint Health and Safety Committee

Founder

• 2011 - 2015

• Developed aquatic program to help patrons with physical/mental disabilities • Revenue up to $30,000 for July and August • 150 to 175 clients over the course of the summer months July and August • Marketing strategies consisted with branding, ads, website and social media, trade shows and events • Created marketing alliances with local small businesses that allowed each other’s marketing materials to be displayed in each other’s establishments for no cost, which increased sales through 2012 - 2014 • Accounting experience creating cash flow, sales forecasting, book keeping records • Raised $2,000 for The Sick Kids Foundation - 2013 season • Sponsor for community sports teams such as soccer, hockey and baseball