Zovinar Avedanian
Client Support Specialist at Liaison International- Claim this Profile
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Armenian Native or bilingual proficiency
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English Full professional proficiency
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Arabic Professional working proficiency
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French Elementary proficiency
Topline Score
Bio
Magdy Eissa
I had the chance to work closely with Zovinar for over 2 years where she was taking care of all ISI MENA clients with great flair and dedication, a very focused customer satisfaction achiever with organized and multitasking capabilities.
Kerim Alain Bertrand
Throughout her career within ISI, Zovinar has proven to be an extremely dedicated employee putting her duties before everything. She is highly goal oriented, meticulous at her work. As a Customer Service executive, she managed to establish an excellent communication with her clients and came accross as a very reliable problem solver. Having so many clients speaking highly of her is the best testimony one can get.
Magdy Eissa
I had the chance to work closely with Zovinar for over 2 years where she was taking care of all ISI MENA clients with great flair and dedication, a very focused customer satisfaction achiever with organized and multitasking capabilities.
Kerim Alain Bertrand
Throughout her career within ISI, Zovinar has proven to be an extremely dedicated employee putting her duties before everything. She is highly goal oriented, meticulous at her work. As a Customer Service executive, she managed to establish an excellent communication with her clients and came accross as a very reliable problem solver. Having so many clients speaking highly of her is the best testimony one can get.
Magdy Eissa
I had the chance to work closely with Zovinar for over 2 years where she was taking care of all ISI MENA clients with great flair and dedication, a very focused customer satisfaction achiever with organized and multitasking capabilities.
Kerim Alain Bertrand
Throughout her career within ISI, Zovinar has proven to be an extremely dedicated employee putting her duties before everything. She is highly goal oriented, meticulous at her work. As a Customer Service executive, she managed to establish an excellent communication with her clients and came accross as a very reliable problem solver. Having so many clients speaking highly of her is the best testimony one can get.
Magdy Eissa
I had the chance to work closely with Zovinar for over 2 years where she was taking care of all ISI MENA clients with great flair and dedication, a very focused customer satisfaction achiever with organized and multitasking capabilities.
Kerim Alain Bertrand
Throughout her career within ISI, Zovinar has proven to be an extremely dedicated employee putting her duties before everything. She is highly goal oriented, meticulous at her work. As a Customer Service executive, she managed to establish an excellent communication with her clients and came accross as a very reliable problem solver. Having so many clients speaking highly of her is the best testimony one can get.
Credentials
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Client Needs and Software Requirements
Coursera Course CertificatesMar, 2021- Nov, 2024 -
Introduction to User Experience Principles and Processes
Coursera Course CertificatesFeb, 2021- Nov, 2024 -
Google Cloud Product Fundamentals
Coursera Course CertificatesJan, 2021- Nov, 2024 -
Digital Media and Marketing Principles
Coursera Course CertificatesOct, 2020- Nov, 2024 -
Introduction to CRM with HubSpot
Coursera Course CertificatesOct, 2020- Nov, 2024 -
Armenian Miniature painting and Iconography
Armenian Catholicosate of CiliciaSep, 2015- Nov, 2024
Experience
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Liaison International
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United States
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Education Administration Programs
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200 - 300 Employee
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Client Support Specialist
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Jun 2022 - Present
Inbound/outbound calls and emails to assist higher education applicants: Help filling out their applications, advise on providing required documentation and submission. Resolve problems efficiently and effectively by clarifying issues, researching and exploring possible causes, and providing solutions, troubleshooting issues of log in, documents uploads, documents ordering. Providing further details of program requirements. Follow up on pending sales force tickets. CRM recording of communication. Assist with billing inquires. Show less
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Dzovgian
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Beirut, Lebanon
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Fine Art
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Jan 2008 - Present
Acrylic paintings, canvas, textile, wood of Armenian manuscript, miniature and motif recreation Acrylic paintings, canvas, textile, wood of Armenian manuscript, miniature and motif recreation
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Hamazkayin Printing and Publishing
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Beirut, Lebanon
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Sales and Customer Service
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Oct 2016 - Nov 2022
In store and international sales and customer service, stock management, purchasing, invoicing In store and international sales and customer service, stock management, purchasing, invoicing
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EMIS Insights
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United Kingdom
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Information Services
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1 - 100 Employee
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Customer Service Manager - MEA Region
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Oct 2012 - Apr 2013
Customer Service Manager for Middle East, GCC and Africa based customersWork with ISI Egypt, UK, India, Turkey officesCustomer support, training, contract renewals, web based training, conference barter deals, email campaigns and newsletters, database content updates, data quality assurance, crm data recording.
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Customer Service Executive - MEA Region
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Jul 2011 - Oct 2012
CS for Middle East and Africa customersCustomer support, training, contract renewals, conference barter deals, email campaigns and newsletters, database content updates, data quality assurance, crm data recording.
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Customer Service Executive - MENA Region
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Jul 2008 - Jul 2011
CS for Middle East and North Africa customersCustomer support, training, contract renewals, conference barter deals, email campaigns and newsletters, data quality assurance.
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OSN
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United Arab Emirates
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Broadcast Media Production and Distribution
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700 & Above Employee
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Customer Service Representative - GCC
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Jun 2006 - Sep 2007
Customer Subscription Renewal, Cancellation and Retention Customer Subscription Renewal, Cancellation and Retention
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Education
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2002 - 2006
Misr International University
BA, Business Administration
Community
