Experience

Webhelp Enterprise NL

• Netherlands
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Agent Commercial

  • Mar 2022 - Present

• Agent Commercial

  • Mar 2022 - Present



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Agent

  • Dec 2020 - Mar 2022



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Conseiller Client

  • Sep 2019 - Dec 2020

  Assistance Téléphonique Assistance Téléphonique



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Guest Services Executive

  • Sep 2014 - Sep 2019



Radisson Blu Hotel, Dubai Media City

• Dubai

• Front Desk Agent

  • Apr 2013 - Sep 2014

   Welcoming the guest on arrival  Dealing with reservation by phone, e-mail, & face-to-face  Preparing bills and taking payments  Answering questions about facilities in the hotel and the surrounding area  Dealing with complaints or problems  Doing check-in check-out, Handling the phones, guest Assistance  money exchange Leading the team for a smooth operations  Welcoming the guest on arrival  Dealing with reservation by phone, e-mail, & face-to-face  Preparing bills and taking payments  Answering questions about facilities in the hotel and the surrounding area  Dealing with complaints or problems  Doing check-in check-out, Handling the phones, guest Assistance  money exchange Leading the team for a smooth operations



Millennium Airport Hotel Dubai

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Receptionist & Reservation Agent

  • Feb 2011 - Mar 2013

  Give a warm welcome and check-in, check-out guests in accordance With the established standards Sell rooms to walk-in guest and be responsible for all pro-active and Day-to-Day facilities issues Cooperate with colleagues from all departments, in particular housekeeping, Demonstrate a complete understanding of the hotel’s policies & procedures service standards & have full knowledge of the hotel facilities & happenings Give a warm welcome and check-in, check-out guests in accordance With the established standards Sell rooms to walk-in guest and be responsible for all pro-active and Day-to-Day facilities issues Cooperate with colleagues from all departments, in particular housekeeping, Demonstrate a complete understanding of the hotel’s policies & procedures service standards & have full knowledge of the hotel facilities & happenings