Experience

Naughty Dog

• United States
• Computer Games
• 500 - 600 Employee

• Associate Producer

  • Jan 2022 - Present

  Los Angeles, California, United States • Build and maintained project plans, schedules, and roadmaps. Ensured the team is on track with their goals. • Communicated frequently and effectively with key collaborators on project status, risks, and opportunities. • Ensured cross-department visibility is clear and dependencies are properly tracked. Ensured the impact of scope changes is understood, and the ramifications are clearly communicated. • Aided in the development and refinement of our shared production processes to… Show more • Build and maintained project plans, schedules, and roadmaps. Ensured the team is on track with their goals. • Communicated frequently and effectively with key collaborators on project status, risks, and opportunities. • Ensured cross-department visibility is clear and dependencies are properly tracked. Ensured the impact of scope changes is understood, and the ramifications are clearly communicated. • Aided in the development and refinement of our shared production processes to increase studio efficiency and quality. • Served as a mentor and provided leadership, information, and resources to new and existing production team members. • Worked with the tools team to advance the development of our production-related software. • Maintained a constant awareness of game status through regular play sessions. Evaluated project scope and made recommendations to the Creative Director, Game Director, and studio leadership. • Shipped Titles: The Last of Us Part I Show less



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Live Services Producer II

  • Nov 2019 - Jan 2022

  Orlando, Florida Area Regular use of SQL to implement design changes. Frequently used Trello, Confluence, and Jira for Sprint planning. Collaborated with Gameplay, Art, and Marketing teams for promotional events around content. Shipped Titles: Madden 21, Madden 22

• Live Services Producer

  • Nov 2018 - Nov 2019

  Orlando, Florida Area • Maintain all design aspects of live services through the entire project life cycle. • Balance game with consideration to fun gameplay, player acquisition, and engagement. • Retain original IP's (NBA Live 19, Madden 20, Madden 21, Madden 22) core brand values and game experience within the service at all times. • Created and maintained the "Creator VS" Live Event Series. Maintained and updated the ratings and rosters across NBA Live 19 for the entire season. • Pushed… Show more • Maintain all design aspects of live services through the entire project life cycle. • Balance game with consideration to fun gameplay, player acquisition, and engagement. • Retain original IP's (NBA Live 19, Madden 20, Madden 21, Madden 22) core brand values and game experience within the service at all times. • Created and maintained the "Creator VS" Live Event Series. Maintained and updated the ratings and rosters across NBA Live 19 for the entire season. • Pushed Live Content Updates every week for NBA Live 19. Remain current on NFL/NBA League wide trends, as well as industry trends to incorporate into our platform. • Provide and receive critique in a constructive manner with suggestions and solutions for improvement.



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Application Transition Specialist

  • May 2017 - Dec 2017

  Orlando, Florida • Assisted clients in migrating to SunTrust’s newest software • Worked in a Team-based environment and collaborated with others • Used Passport and different Databases to research client data • Assisted with the SunView migration when needed • Regularly interacted with clients to ensure migration was seamless • Assisted Transition Technicians in locating correct contacts • Answered all clients’ questions and concerns



accesso

• United States
• Real Estate
• 1 - 100 Employee

• Client Solutions Specialist

  • Jan 2016 - Jan 2017

  Lake Mary, Fl • Support and administer the preparation, configuration, loading, and testing of products for sale across all client systems including OnLine, OnSite and OnTheGo. • Perform new client on-boarding, which includes requirement gathering, user set-up, product set-up and system training. • Support ongoing system and process documentation needs, which includes writing release documentation and leading client training sessions. • Administer client support email inboxes. • Assist with… Show more • Support and administer the preparation, configuration, loading, and testing of products for sale across all client systems including OnLine, OnSite and OnTheGo. • Perform new client on-boarding, which includes requirement gathering, user set-up, product set-up and system training. • Support ongoing system and process documentation needs, which includes writing release documentation and leading client training sessions. • Administer client support email inboxes. • Assist with troubleshooting and diagnosing complex technical and client service issues. • Run and verify client specific reports and filter results with a high attention to detail. • Maintain outstanding lines of communication with internal teams such as operations, development, IT support and quality assurance as well as external clients and third parties. • Effectively communicate daily progress and project status updates to clients and client services team members. • Perform testing on new software releases. • Perform weekly website reviews for existing clients. • Ability to assist with special projects as needed. • Provide continual evaluation of processes and procedures. • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Show less



Comprehensive Clinical Trials

• Data Management

  • May 2015 - Dec 2015

  West Palm Beach, Florida Area • Support clinical trials for CRO by providing meticulous data management • Maintain databases, queries, reports, graphics and data-analysis tools • Provide data entry, check reviews, database audits and coding • Define and validate study protocolsSupport clinical trials for CRO by providing meticulous data management



Taylor & Francis Group

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Production Technology Coordinator

  • Apr 2013 - Oct 2013

  Boca Raton, Fl • Researched ways to get manuscripts to final production in a timelier manner. • Created scripts that automated design structuring, reducing production time for editors. • Result led to personnel being available for other projects, while avoiding an increase in man-hours. • Created procedures to migrate data for server upgrades. This standardization expedited processes leading to uniformity across the TF workforce for data migration.



Florida A&M University

• United States
• Higher Education
• 500 - 600 Employee

• Intern

  • Sep 2012 - Apr 2013

  Tallahassee, Florida Area • Conducted an analysis of the current procedures using Blackboard. • Investigated issues such as usability and miscommunication, commonly reported by professors and students. • Research methodology included interviews, surveys and tests/evaluations of the Blackboard web application. • Research conclusion: professor’s scarce use of Blackboard was due to lack of knowledge of the system. Resulting in student complaints of professor’s inconsistency with updating grades.… Show more • Conducted an analysis of the current procedures using Blackboard. • Investigated issues such as usability and miscommunication, commonly reported by professors and students. • Research methodology included interviews, surveys and tests/evaluations of the Blackboard web application. • Research conclusion: professor’s scarce use of Blackboard was due to lack of knowledge of the system. Resulting in student complaints of professor’s inconsistency with updating grades. • Conclusion: We addressed the problems by implementing very user-friendly menus, and reminders, which would lead to a more cohesive experience. Show less



URS Corporation

• United States
• Civil Engineering
• 700 & Above Employee

• Computer Science Intern

  • May 2012 - Apr 2013

  Tallahassee, Florida Area • Worked on developing new projects, and updated existing ones, for use in tracking Marine Biology sites. • EST (Environmental Screening Tool) Project: A tool used by the Florida Department of Transportation to coordinate with other organizations with regards to constructing new roads. Responsible for maintenance and answering tickets sent in from users regarding errors found on the site. • AHRA (Aquatic Habitat Restoration Assistance Project): A tool used for tracking information on… Show more • Worked on developing new projects, and updated existing ones, for use in tracking Marine Biology sites. • EST (Environmental Screening Tool) Project: A tool used by the Florida Department of Transportation to coordinate with other organizations with regards to constructing new roads. Responsible for maintenance and answering tickets sent in from users regarding errors found on the site. • AHRA (Aquatic Habitat Restoration Assistance Project): A tool used for tracking information on worksites for Marine Biologists. Responsible for updating the design of the site (using C#). Answered tickets in regards to errors about the design e.g. Show less