Senior Accounts Manager at EonD

• Feb 2022 - Present

• Managing key clients (top global consulting companies like Big4, MBB and other Tier1 companies, corporations and governments across the Middle East and Europe) and developing long-lasting relationships with them. • Reviewing and clarifying job specifications, competencies and skills required. • Sourcing management consultants, strategy consultants, experts and professionals, using a variety of search methods. • Assessing profiles and potential candidates based on their knowledge, skills and experience. • Continuously partner with recruiting team to design, refine, and implement innovative recruiting strategies. • Onboarding new employees by developing and implementing comprehensive onboarding programs, conducting orientations, providing training, and ensuring a smooth transition into the company business operations and culture. Show less

Recruitment Service Delivery Support Specialist

• Nov 2021 - Feb 2022

Recruitment Consultant

• Sep 2021 - Nov 2021

• Research • Sourcing active and passive for internal and external roles • Candidate screening • Assembling questionnaire for the interviews • Conducting the interviews • Client management • Research • Sourcing active and passive for internal and external roles • Candidate screening • Assembling questionnaire for the interviews • Conducting the interviews • Client management

Recruitment Consultant and Business Development Specialist

• Feb 2020 - Aug 2021

Main tasks involved: • Approaching potential business partners in the area where staff was available • Planning and carrying active business development with new and existing clients • Maintaining and regularly updating customers database (CRM). Main tasks involved: • Approaching potential business partners in the area where staff was available • Planning and carrying active business development with new and existing clients • Maintaining and regularly updating customers database (CRM).

Recruitment Consultant and Business Development Specialist

• Nov 2019 - Aug 2021

• Research Macedonian market for IT support and cyber security professionals • Candidate screening • Assembling questionnaire for the interviews • Conducting the interviews • Client management • Research Macedonian market for IT support and cyber security professionals • Candidate screening • Assembling questionnaire for the interviews • Conducting the interviews • Client management

Business Development Specialist

• Sep 2020 - Jan 2021

Main tasks involved: • Carrying out market research in Antwerp area, analysis on the volume and market share • Approaching potential business partners in the area • Planning and carrying active business development with new and existing agent accounts • Maintaining and regularly updating customers database (CRM). Main tasks involved: • Carrying out market research in Antwerp area, analysis on the volume and market share • Approaching potential business partners in the area • Planning and carrying active business development with new and existing agent accounts • Maintaining and regularly updating customers database (CRM).

Recruitment Consultant and Business Development Specialist

• Nov 2019 - Jul 2020

Main activities: • research job roles for vacancies • research markets and companies for vacancies • searching • assessment • selecting • approaching (LinkedIn, email, etc) • conducting initial interviews with potential candidates • candidate presentations to the client • facilitating the interview and hiring process with the client Main activities: • research job roles for vacancies • research markets and companies for vacancies • searching • assessment • selecting • approaching (LinkedIn, email, etc) • conducting initial interviews with potential candidates • candidate presentations to the client • facilitating the interview and hiring process with the client

Recruitment Consultant at Frontwise Group

• Mar 2016 - Nov 2019

Innovation is at our core! A fresh and exciting concept in the recruitment world. I am working as a Professional Talent Acquisition Consultant, using a wide range of tools to search, select and connect the best people with the right company. Main activities: • recruiting • talent Acquisition • conducting interviews for internal recruitment and other HR related duties • research job roles for vacancies • research markets and companies for vacancies • searching • assessment • selecting • approaching (LinkedIn, email, etc.) • conducting initial interviews with potential candidates • candidate presentations to the client • facilitating the interview and hiring process with the client • onboarding new employees, coordinating the training program Show less

Team Coordinator of Global Service Desk

• Sep 2016 - Dec 2017

I was a coordinator (Team Leader) of the 24/7 Global Service Desk for HSO. I was involved in the sourcing process for members of the Service Desk team. I visited HSO offices for preparations for the training schedules, and the overall Service Desk operations. I attended the necessary Microsoft Dynamics AX and SQL technical training as well as CRM, SCOM Monitoring System, Topdesk (ticketing ), in order to support the HSO Service Desk and grow the 24x7 Global Service Desk. My roles as coordinator included: • Leading and monitoring the work for the Macedonian Service Desk; daily/weekly/monthly coordination of the Macedonian Service Desk (Ongoing calls and escalating calls to the clients and to the Dutch office, coordination of the Monitoring System and of the Ticketing System); • Preparing and maintaining monthly work schedules and ongoing visits for knowledge transfer; • Preparing and maintaining weekly work reports and analysis; Assisting in the preparation and maintaining of the work documentation and escalation procedures for Call and Incident; • Building and maintaining client relationships (phone calls and occasional visits); • Organizing local course for SQL Server installation and configuration as well as exams for Microsoft Dynamics AX installation and configuration/Microsoft Dynamics AX Logistics and Trade/Microsoft Dynamics CRM; • Creating video tutorials for Operational Reports and Operational Checks on SCOM (Microsoft's System Center Operations ) for monthly biweekly and monthly reporting; • Creating onboarding written and video materials, performing 2 weeks onboarding training for new members of the Global Service Desk; • Performing individual assessments and evaluations of the Global Service Desk members. Show less

Recruiter

• Mar 2016 - Aug 2016

I was involved in the Supercarers on-boarding process for live-in health care assistants, domiciliary workers, in London area. etc. I helped the company increase the number of recruited/attracted and interviewed candidates. During the work with Supercarriers, I gained knowledge in working with several on-line platforms and software for Recruitment, such as Broadbean; Talk desk; Total jobs; Intuit - Workforce Management; Wufoo. Main tasks involved: • Day to day scheduling of phone interviews • Facilitating live interviews and document reviewing • Attending daily/weekly company meetings for improving the operational tasks and providing insights and ideas for the future activities • Training and coaching three more members of staff to help increase the workload on our part Show less

Business Development / Sales Consultant

• Dec 2014 - Mar 2016

During my work here I was in involved in several projects with UK customers on different telemarketing and sales assignments. I attended sales training in London UK, and shared knowledge to junior members of staff during my work on a daily basis. Main tasks involved: • Carrying out market research, analysis on the volume and market share • Developing new markets • Planning and carrying active business development with new and existing agent accounts • Maintaining and regularly updating customers database (CRM). Show less

Solutions Consultant

• Dec 2014 - Jun 2015

• Carrying out market research, analysis on the volume and market share in London area • Developing new potential partnerships • Planning and carrying active business development with new and existing agent accounts • Maintaining and regularly updating customers database (CRM). • Carrying out market research, analysis on the volume and market share in London area • Developing new potential partnerships • Planning and carrying active business development with new and existing agent accounts • Maintaining and regularly updating customers database (CRM).

Sales Business Development Consultant

• Aug 2014 - Nov 2014

Main tasks involved: • Carrying out market research, analysis on the volume and market share • Developing New markets • Planning and carrying active business development with new and existing agent accounts • Maintaining and regularly updating the agents database in Sales Force Main tasks involved: • Carrying out market research, analysis on the volume and market share • Developing New markets • Planning and carrying active business development with new and existing agent accounts • Maintaining and regularly updating the agents database in Sales Force

Team Leader, Recruitment Manager, Operations Manager, Call Centre Operator, Software Trainer

• Mar 2010 - Jul 2014

Main tasks involved: • Recruitment process coordination • Team coordination • Shifts coordination • Developing and implementing onboarding programs for new staff members • Arranging internal HR interviews • Sales calls (Cold calls to Clients and candidates for up-selling and for availability) • Maintained an average of 10%-20% of sales plan every month for 3 years • Maintaining and caring for existing and searching for new customers Main tasks involved: • Recruitment process coordination • Team coordination • Shifts coordination • Developing and implementing onboarding programs for new staff members • Arranging internal HR interviews • Sales calls (Cold calls to Clients and candidates for up-selling and for availability) • Maintained an average of 10%-20% of sales plan every month for 3 years • Maintaining and caring for existing and searching for new customers

Assistant Operations Manager, Call Centre Operator

• Jan 2012 - Jan 2013

Main tasks involved: • Team coordination • Shifts coordination • Sales calls (Cold call to Clients and candidates for up-selling and for availability) • Training/educating new staff members • Maintaining and caring for existing and searching for new customers • Recruitment process coordination • Arranging interviews and staff training • Managing sales Main tasks involved: • Team coordination • Shifts coordination • Sales calls (Cold call to Clients and candidates for up-selling and for availability) • Training/educating new staff members • Maintaining and caring for existing and searching for new customers • Recruitment process coordination • Arranging interviews and staff training • Managing sales

Team Leader, Contact Centre Operator, Customer Care Assistant

• Mar 2007 - Sep 2009

Main tasks involved: • Preparing and appointing applications for visas on the phone (Germany, France, Spain, Portugal, Italy, Greece, Bulgaria) • Coaching, mentoring and supervising 20 team members • Developing and implementing onboarding programs for new team members • Preparation of surveys • Preparation of schedules and reports for the management • general coordination and facilitating the work between staff and management Main tasks involved: • Preparing and appointing applications for visas on the phone (Germany, France, Spain, Portugal, Italy, Greece, Bulgaria) • Coaching, mentoring and supervising 20 team members • Developing and implementing onboarding programs for new team members • Preparation of surveys • Preparation of schedules and reports for the management • general coordination and facilitating the work between staff and management

Office Manager, Sales Representative, Customer Service

• Aug 2006 - Mar 2007

Main tasks involved: • VOIP services for cheaper international calls • Maintaining and caring for existing and new customers • Maintaining accounts • Recovery of debts • Office management Main tasks involved: • VOIP services for cheaper international calls • Maintaining and caring for existing and new customers • Maintaining accounts • Recovery of debts • Office management

Assistant Sales Manager

• Sep 2005 - Aug 2006

Main tasks involved: -Bookstore record management -Delivery and acceptance in the bookstore -Management of suppliers and buyers -Merchandising -Assisting Store management Main tasks involved: -Bookstore record management -Delivery and acceptance in the bookstore -Management of suppliers and buyers -Merchandising -Assisting Store management

Coffee Bar Assistant Manager

• Jun 1999 - Dec 2002

Main tasks involved: -Running the bar in the absence of the General Manager -Ensure all operations standards are adhered to in order to achieve highest level of guest service and standards -Management, motivation and training of the team -Responsible for planning and creating the beverage list, accountable for beverage control including stock on hand, perpetual inventory, costs controls, month end inventory, planning the necessary stock for normal operation and placing orders for all alcoholic and nonalcoholic beverages from the suppliers. Show less