Experience

ITSP Services GmbH

• Austria
• Consumer Services
• 1 - 100 Employee

• Risk Analyst

  • Jan 2020 - Present

  Salzburg, Austria

• Customer Service Representative

  • Jul 2018 - Dec 2019

  Salzburg



Saxo Bank

• Denmark
• Investment Banking
• 700 & Above Employee

• Institutional Service Center Representative

  • Mar 2016 - Dec 2017

  Copenhagen Area, Denmark • Handling platform, account, technical (trading platforms) and trading related queries via email and phone (in English, German, Hungarian, Norwegian) • Client data update and account setup changes • Handling trading related queries (FX, CFDs, Futures, Options, Stocks) • Writing content to the Saxo Client Portal (Hungarian, English)



Saxo Bank

• Denmark
• Investment Banking
• 700 & Above Employee

• Senior Service Center Representative

  • Aug 2014 - Aug 2015

  Limassol, Cyprus • Handling platform, account, technical (trading platforms) and trading related queries (both retail and B2B) via email and phone (in English, German, Hungarian, Norwegian) • Client data update and account setup changes • Handling trading related queries (FX, CFDs, Futures, Options, Stocks) • Writing content to the Saxo Client Portal (Hungarian, English) • Cross- and upselling



IronFX

• Cyprus
• Financial Services
• 400 - 500 Employee

• Account Manager

  • Mar 2014 - Jul 2014

  Limassol, Cyprus • Retail and B2B sales and after-sales activities (English, Hungarian, occasionally German) • promoting and selling Forex and CFD trading accounts • Handling client inquiries and complaints (phone, email, chat) • Translation of market updates & analysis



Alpari (UK) Ltd

• Retail Sales Associate

  • May 2011 - Jun 2013

  London, United Kingdom • Retail and B2B sales and after-sales activities (English, Hungarian, occasionally German) o acquisition of new clients (individuals, corporate clients) from all over the world o client retention o finding, contracting new Introducing Brokers, Money Manager partners • Promoting and selling Forex and CFD trading accounts • Handling client inquiries and complaints (phone, email, chat)



Genertel Biztosító Zrt.

• Hungary
• Insurance
• 1 - 100 Employee

• Project/Campaign manager

  • Mar 2009 - May 2011

  Budapest, Hungary • Strategic planning, budgeting for telephone sales channel • Staff recruitment and • Sales campaign management and analysis • Business analysis, defining business needs & projects • Project management



Generali Biztosító

• Hungary
• Insurance
• 300 - 400 Employee

• Head of Contact Centre

  • May 2005 - Mar 2009

  Budapest, Hungary • Head of Call Center (customer support) • project leader in Contact Center project: Avaya Contact Center Express installation and maintenance • project member of Tesco-Generali sales channel establishment • Genertel Insurance Ltd. – company foundation project (responsible for the call center)

• Call Centre Supervisor

  • Sep 2004 - Apr 2005

  Budapest, Hungary • managing a group of Call Center agents (customer care) • quality management and education, development of CC agents’ skills • handling sales and service calls of 50% of working hours