CEO, owner

• Jan 2005 - Present

Outsource your customer service activities to us! Complete customer service in English, German, and Hungarian!What can we help you with exactly?• Managing incoming calls – whenever you need extra capacity. If your employees take calls, but there are occasional spikes of incoming calls, we can flexibly help you. We can either take and manage all calls or help your employees periodically, even just during the busy hours of the day.• Managing campaign lines. Whenever your company phones are constantly ringing in the middle of a big promotional campaign, and it’s impossible to deal with such heavy traffic, we are at your service!Ügyfélszolgálati e-mailekre, chat üzenetekre, akár facebook üzenetekre válaszolunk. Ha nincs kapacitásod mindent lekezelni, akkor szintén részben vagy teljesen képesek vagyunk ezt ellátni.• Customer support emails & chat messages. Whatever the form, we can reply to all customer messages professionally and personally. If you can’t monitor all your channels and respond to messages everywhere, we can help you by taking over this task entirely or periodically when it’s needed.• For webshops and delivery companies, we can take care of calls that check in with the customer right before a delivery is made. Let’s make sure that the courier or carrier doesn’t go out to a customer who’s not available!• Surveying customer satisfaction. Get accurate answers to questions such as what customers like or dislike about specific products and services and what areas they think the company could improve.• Database Updating. If you have customers who have been inactive for a long time now but don’t have the capacity to reinvigorate this clientele with your in-house employees, we can also do that for you.And many more services that will help you run your business better: market research, lead generation, client acquisition, and cold calls.

Chief Financial Officer

• Sep 2005 - Sep 2006

Sales Manager

• Sep 2000 - Sep 2005