Experience

Új Világ Nonprofit Szolgáltató Kft.

• Hungary
• Information Technology & Services
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2021 - Present



BKK - Budapesti Közlekedési Központ

• Hungary
• Truck Transportation
• 200 - 300 Employee

• Director / Deputy CEO

  • May 2017 - Aug 2021

  I am responsible for the all customer relationship processes regarding public transport of Budapest. These are relevant from the Sales, Sales Support, Customer Services processes until the Call Center, Front & Back Office processes, so my activity and leadership responsibility embraces all the relating phases.

• Head of Debt Collection

  • Sep 2015 - Apr 2017

  Department of Debt Management. I am responsible for the all debt collection processes regarding the receivables of public transport of Budapest. These are relevant from the notice processes (soft collection) until the late collection processes, so my activity and responsibility embraces all the relating phases.



innogy SE

• Germany
• Utilities
• 700 & Above Employee

• Section Leader

  • Aug 2013 - Aug 2015

  Department of Billing and Debt management (Open Market, USP segmentation / Customer Service)Responsible for coordinating the activity of a group consisting 42 people in the framework of Competitive Market and Large Customers and USP segment as well. This is relevant from the notice processes until the switch off processes, so my activity and responsibility embraces all the relating phases.

• Expert

  • Dec 2010 - Jul 2013

  Department of Functional Developmentpreparing proposals of organizational improvement; providing support to the process- and change management by preparing conceptions in connection with the operation development. Analyzing, planning, reorganizing and contribution processes for functional development. Cost and efficiency planning.



Hungarian Economy Development Centre

• Senior Project Manager

  • Apr 2007 - Dec 2010

  Department of Strategy and International Relationships Division – coordination executive(preparing regulations, process modeling and process monitoring) Managing relationship with the external contractors and controllers. Regular contact with the International Trade Development (ITD) Hungary. Department of Strategy and International Relationships Division – coordination executive(preparing regulations, process modeling and process monitoring) Managing relationship with the external contractors and controllers. Regular contact with the International Trade Development (ITD) Hungary.