Experience

Rescompany Systems Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Professional Services Manager (North America & Europe)

  • Jul 2023 - Present

• Operational Services Team Lead

  • Apr 2022 - Jul 2023

• Operational Services Team Supervisor

  • Feb 2021 - Apr 2022

• Implementation and Support Specialist

  • Aug 2018 - Feb 2021

  • Project management; installation, configuration, database preparation, and setup of RESCO software environments• Organise and conduct User Training sessions, online and on sites in different operational areas (CRS, CRM, Setup)• Provide consultation and full support (fixes, enhancements and general support) to designated clients and act as first point of contact for all communication, customer relationship management• Provide customers strategic advice on using RESCO technology to achieve their goals, including software update and upgrade management• Enthusiastically seek enhancement opportunities and identify additional revenue potentials by understanding customer requirements and business objectives• Manage IT initiatives and collaborate with in-house IT-technical staff, outside IT support parties• Maintain efficient and timely work item management via Help-Desk for designated customers• Provide Development Team feedback on product functionality and improvement ideas based on customer feedback and own initiative regularly• Produce Resco management detailed Customer Status Reports monthly and customer status updates weekly• Participate in software testing of new releases as well as high priority hotfixes by following company standard testing processes• Partake in procedure documentation and development, customer Release Note preparation• Actively engage in knowledge sharing across company Show less



Radisson Hotel Group

• Belgium
• Hospitality
• 700 & Above Employee

• Front Office Manager / Head of Department

  • Mar 2018 - Aug 2018



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Sales Account Manager

  • Jun 2016 - Jul 2017

  • Managed a portfolio of over 40 clients and up to a value of €3.4 Million• Created and developed sales and pricing strategies in conjunction with the individuality of each account• Regularly analyzed account, competition and segment performance in order to identify new revenue opportunities• Cultivated and developed new business relationships through key sales activities and penetrated new market accounts• Prepared and delivered reports to the Executive and Revenue Teams• Supported Revenue Manager in implementing rate and inventory strategies• Prepared new contractual agreements, evaluated contract renewals, after-sales service• Utilized company resources, databases and channels as needed in account saturation Show less

• Multi Property Sales Manager

  • Jan 2015 - Jun 2016

  • Managed a portfolio of 40+ accounts and up to a value of €1.2 Million• Focused on growing sales and market share in main segments (MICE, Group, Special Corporate, Extended Stay) • Observed the demand and competition in the market and adapted pricing strategies accordingly• Liaised with direct clients and intermediary agents in order to growth existing portfolio and to acquire new business• Seek and qualified new business leads and explored new business opportunities through sales activities• Worked in collaboration with off-property sales channels, cluster sales teams, revenue and marketing departments to optimize pricing, improve awareness of services Show less

• Pre-opening Front Desk Manager

  • Jul 2013 - Jan 2015

  • Recruited, coached and managed a team of 35+ customer service professionals• Developed and implemented departmental policies and procedures, including manuals for property operating systems, reservation system, up-sell program and operational reference materials• Property Management System - Reservation System reconciliation• Championed the reservation system training and supported the Opera PMS installation and training• Initiated and lead interdepartmental training and supported the Executive Team in pre- and post opening projects, such as Mobility Check-in, ISRA Audit, PCI audit, BSA audit, Guest Loyalty Enrollments Show less



JW Marriott Grosvenor House London

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Front Desk Manager

  • Feb 2012 - Jun 2013

  • Lead and managed a team of 20+ guest services professionals• Initiated, developed and implemented strategies and procedures which supported the achievement of service and financial goals• Managed daily inventory availability, bookings, reservation cancellations, pre-payments, night audit, balanced inventory between PMS and reservation system• Controlled departmental budget, P&L, payroll and expenses, departmental inventory• Handled a very unique and diverse range of clientele Show less

• Front Desk Supervisor

  • Jan 2011 - Feb 2012



London Marriott Hotel Regents Park

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Mar 2010 - Jan 2011



London Marriott Hotel Maida Vale

• London, United Kingdom

• Front Office Agent, Rooms Controller

  • Nov 2007 - Feb 2010