Estates Manager

• Sep 2018 - Present

I responsible for a maintenance team that delivers a first-class repairs service for across Helen and Douglas House Children Hospice including their retail shops. I am a dynamic, multi talented, hard working successfully providing facilities management. As Estates Manager I am managing a small team of mechanical and electrical maintenance operatives, ensuring that jobs completed meet the desired quality and customer service standards. I am responsible for reporting and departmental communications and will ensure the effective running of the responsive, planned and lifecycle maintenance programmes. In addition, where in house delivery is not possible, I am responsible for ensuring best value is delivered by nominated sub-contractors. I am working with ongoing improvements and recommendations to the long term contract strategy to maximise productivity and quality whilst ensuring cost efficiencies are achieved. I am successful taking responsibility for the operational delivery of planned, reactive and cyclical maintenance programmes and for managing and controlling all identified risks from legionella bacteria to protect the health and safety of others in a working/live acute hospital environment. My role is also responsible for managing and improving procedures to deliver the short, medium and long term plans for the this contract against KPI's and SLA's. I have have strong influencing, communication and relationship building skills and familiar and competent in managing and maintaining statutory compliance. I have a knowledge of M&E building services maintenance, Health & Safety procedures in daily site operation and Legionella Awareness (ACoP L8). I am registered Gas, Water Safe engineer and Legionella Responsible Person. Above all, I have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). Show less

Senior Technician

• Apr 2008 - Present

Estates Team Leader

• Apr 2008 - Sep 2018

I am a Gas Safe registered Plumbing and Heating Engineer working for Helen House Children Hospice. My role is to lead the Estates team and deal with maintenance problems. I manage projects involving with outside contractors, and making sure that the charity is not over spending on maintenance. I am a Gas Safe registered Plumbing and Heating Engineer working for Helen House Children Hospice. My role is to lead the Estates team and deal with maintenance problems. I manage projects involving with outside contractors, and making sure that the charity is not over spending on maintenance.

Maintenance Engineer

• Mar 2006 - Mar 2008

My role is to look after the facilities, making sure that PPM and RPM delivered. I maintain swimming pools and spa baths and air handling units.

Food and Beverage Manager

• Mar 2003 - Jun 2006

Looking after a restaurant and brassiere, improving high standard of service and leading the catering team. As a part of the role I carry out duty manager role where making sure that all department runs without any problems and supporting when is necessary.