Experience

CoreStream GRC

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Apprentice Configuration Analyst

  • Jan 2022 - Present

  Building bespoke GRC (Governance, Risk and Compliance) Software solutions for market leading companies in the UK and beyond. Building bespoke GRC (Governance, Risk and Compliance) Software solutions for market leading companies in the UK and beyond.



The Society of the Golden Keys of Great Britain & the Commonwealth

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Executive Committee Member of the Society of the Golden Keys of Great Britain and the Commonwealth

  • Feb 2020 - Dec 2021

  I was in charge or recruiting new Business Affiliate members to add value to our Society.My duties involved attending monthly Committee meeting and presenting our progress on the monthly meetings in front of the membership. I was in charge or recruiting new Business Affiliate members to add value to our Society.My duties involved attending monthly Committee meeting and presenting our progress on the monthly meetings in front of the membership.



Blue Orchid Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Concierge Operational and Project Manager

  • Jan 2020 - Dec 2021

  Establish the Concierge department from scratch, develop policies and procedures, analyse business/client requirements, and execute sound measures for attainment of set goals. Deliver operational direction to the team with a keen focus on meeting customer expectations and achieve high satisfaction levels. Conduct deep dive analysis, identify analysis, and maintain strong relationships to procure stock on competitive prices. Administer a COVID-secure environment by modelling different scenarios and determining change in the strategy. Develop business acumen and improve industry knowledge by building trust with other local Concierge teams. Enforce end-to-end compliance controls of all regulatory requirements prior to and during the COVID pandemic. ● Commended for completely transforming the Concierge department from the pre-COVID situations to be fully adoptable to the post COVID Situations.Areas of Expertise Requirements Gathering & Analysis Financial Modelling & Valuation Process Analysis & Improvement  Cost Reduction & Containment Stakeholder Engagements Complex Negotiations  Compliance Assurance Conflict Resolution Relationship Management



London Marriott Hotel Regents Park

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Concierge Operational and Project Manager

  • Dec 2017 - Jan 2020

  Obtained consensus on company`s behavioural rules, reviewed existing rules, and ensured implementation at all times. Drove continuous process improvements by monitoring compliance with company standards and identifying procedural bottlenecks. Provided expert-level advice on key features while serving as subject matter expert and leading the elicitation process of the application, Keetoo.● Achieved business’ sustainability by critically analysing current state and developing future-proof solutions.● Positioned the company as one of the most profitable properties within Europe in 2018 and 2019 through strategic vision, planning, and execution.● Accomplished highest ever employee satisfaction score, 90% engagement, in 2019 by assessing company culture and aligning with the current needs.● Gained recognition for the remarkable performance and achieved best brand standard audit score in Europe in 2018.



London Marriott Hotel County Hall

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Various roles within the Concierge Department

  • Dec 2011 - Dec 2017

  • Leading improvement projects (Local area map; Innovative ways for the team to communicate; Organisation of the work; First impression)• Departmental trainer• Health and Safety representative• Managing Labour Management System (Kronos)• Preparing departmental schedules• Responding to guest requests, questions, resolving complaints• Representing the hotel on Concierge Roadshows, Education Days and suppliers’ social events• Making plans for the daily operations of the bell staff and porters• In charge of solving IT challenges within the department



Robert Bosch Elektronik GmbH

• Engineering Assistant

  • Sep 2006 - Jun 2007

  • Logistics and warehouse management tasks • Queries and reports generation with SAP R/3 MM module • Worked as a planning team member to develop warehouse loading strategy • In charge of conducting project survey and optimisation of suppliers’ performance • Logistics and warehouse management tasks • Queries and reports generation with SAP R/3 MM module • Worked as a planning team member to develop warehouse loading strategy • In charge of conducting project survey and optimisation of suppliers’ performance