Experience

Netcompany-Intrasoft

• Luxembourg
• IT Services and IT Consulting
• 700 & Above Employee

• IT Business Analyst

  • Apr 2023 - Present

  As IT Business Analyst for Banking Applications, i am working across Banking Application implementation projects. My main duties are: •Improve and bridge customer implementation process, which spans the project life cycle: from business requirements definition to roll-out, to expansion, to maintenance phases, within a product-oriented environment •Establish internal and external client relationships, prioritize & manage multiple project streams simultaneously •Communicate effectively internally & externally and use influence & persuasion to complete projects Show less



Alpha Bank

• Greece
• Banking
• 700 & Above Employee

• Business Analyst

  • Feb 2021 - Apr 2023

  •Evaluating processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. •Conducting meetings and presentations to share ideas and findings. •Performing user acceptance testing. •Managing projects, developing project plans, and monitoring performance. •Monitoring deliverables and ensuring timely completion of projects. •Evaluating processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. •Conducting meetings and presentations to share ideas and findings. •Performing user acceptance testing. •Managing projects, developing project plans, and monitoring performance. •Monitoring deliverables and ensuring timely completion of projects.



WATT+VOLT

• Greece
• Oil and Gas
• 200 - 300 Employee

• Trainer Trainee

  • Nov 2020 - Feb 2021

  Supporting training department’s projects, accommodating new recruits in induction process also facilitate students throughout their digital training. Back office support for the training department. Job Responsibilities: · Data entry, texts, videos questioners to online platforms. · Generate Invitations and send them via mail to recipients and e-learning attendance reports. · Communicate with distance trainees to give help and guidance. · Questioner implementation for online tests. · Send, receive and archive Training Department’s mail correspondence. · Assist with training preparation, and set-up. · Develop and update classroom handouts, training materials, aids and manuals. · Keep track of training actions and reports. Provide data and info to senior Trainer. Update training materials and files. · Communicate with online platforms owners for updates and technical issues. Show less



SIA S.p.A.

• Italy
• Financial Services
• 700 & Above Employee

• Customer Support Agent - Back Office Assistant

  • Apr 2020 - Nov 2020

  Assisted Alpha Bank customers by answering questions regarding various banking products such as debit and credit cards and tracked checks and payments. Acknowledged and resolved customer requests and maintained professional attitude towards them at all times. Responsible for customers' data entry into our Customer Relationship Management System. Assisted Alpha Bank customers by answering questions regarding various banking products such as debit and credit cards and tracked checks and payments. Acknowledged and resolved customer requests and maintained professional attitude towards them at all times. Responsible for customers' data entry into our Customer Relationship Management System.



My Road Trip Travel Agency

• Greece
• Travel Arrangements

• Group Lead

  • May 2019 - Nov 2020

  Responsible for a group of 50 people during the entire duration of the trip. More specifically I was there to answer questions, guide the group through the most important points of interest and handle the transactions between the customers and partners of the trip. Many good reviews on the social media of the office with reference to my name. Responsible for a group of 50 people during the entire duration of the trip. More specifically I was there to answer questions, guide the group through the most important points of interest and handle the transactions between the customers and partners of the trip. Many good reviews on the social media of the office with reference to my name.



Ticket365

• Athens, Greece

• Cash Manager

  • Nov 2014 - Apr 2019

  I was responsible for customer service, transactions, dealing with any problems, and sales reports to the manager. By being fast paced and managing time efficiently, performances would begin without delays. I was responsible for customer service, transactions, dealing with any problems, and sales reports to the manager. By being fast paced and managing time efficiently, performances would begin without delays.



ANEK LINES S.A.

• Greece
• Maritime
• 1 - 100 Employee

• Customer Service

  • Jun 2016 - Sep 2016

  I was responsible for registering reservations by phone and giving telephone information to passengers regarding itineraries I was responsible for registering reservations by phone and giving telephone information to passengers regarding itineraries



Cosmote e-Value

• Greece
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Telecommunications

  • Aug 2014 - Oct 2014

  I was providing telephone guidance and support to doctors who had problem with their electronic prescriptions. I was providing telephone guidance and support to doctors who had problem with their electronic prescriptions.