Booking Agent

• Feb 2022 - Present

Disciplined, Calm Technical: - Working with Opera and related system. - Answering telephone and reply to emails as per the company standard. - Make new reservations, amend and cancel reservations according to guest request. - Confirm reservations - Check reservation entered on daily basis to avoid input error. - Ensure daily task lists are covered before end of the shift. - Treat any objections with a suitable argument. - Transform a request for information into a reservation proposal. - Present the loyalty program. Customer relationship : - Offer a personalized and warm welcome. - Respond to clients' needs and inform them of the services offered. - Offer a response adapted to the client's needs. - Consistently offer exceptional, friendly and engaging service. - Assist guests regarding hotel facilities in an informative and helpful way. Management: - Contribute to the optimization of the occupancy rate and the average price of the room - Respect and apply the pricing policy - Working weekdays and weekends. - Co‐ordinate with other departments for arranging guest requests. SKILLS: Opera, Word, Excel, PowerPoint, Outlook.

Reservation Agent

• Sep 2021 - Feb 2022

Reservation Agent , Front Desk Agent, Hospitality Management

• Sep 2018 - Sep 2021