Experience

Gibbs Gillespie

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Saturday Viewings Agent

  • Aug 2021 - Present



Infinity Eye Clinic

• United Kingdom
• Hospitals and Health Care

• Clinical Services Co-ordinator

  • Jan 2016 - Mar 2020

  Setting up the testing machines in the consultation room as first on the scene, to ensure a timely and prompt start for the Consultant Ophthalmic Surgeon.Meeting and greeting patients, and escorting them to treatment room for consultation. Assisting the Ophthalmic Surgeon to test patients where necessary to maximise productivity, and ensuring consultation times are respected and met.Booking appointments, and finding relevant GP information of patients to send medical case notes using specialised Cliniko software.Responsible for handling card and cash payments using iZettle application device and sending email receipts to patients.Recruiting and training prospective candidates for the workforce, demonstrating how to use online software for administration, and the set up and organisation of the testing equipment.



APARTMENT SERVICES (LONDON) LTD

• United Kingdom
• Hospitality

• Operations Manager

  • Jun 2017 - Sep 2019

  I was responsible for working extensively on online travel agents, namely Booking.com, Airbnb and Agoda, to market and advertise properties. I was able to monitor availability calendars and update scheduling of arrivals and departures on daily and weekly basis, ensuring room occupancy was maximised and generating continuous revenue for the business.I was tasked with managing and overseeing a team ranging from housekeeping to reception, both on site and off site. I was able to establish effective lines of communication, and a smooth running of operations between multiple sites, while ensuring staff skills were effectively utilised on a professional timely basis.As the main point of contact, I dealt with multiple customer enquiries on a day to day basis, while also resolving complaints effectively. I negotiated with the travel agency and customers to ensure fair and amicable resolutions were made to minimise the risk of financial penalties.I carried out inventories of the properties, detecting and reporting any faults, and arranging suitable maintenance contractors to come out and resolve the issues. This eradicated potential complaints and negative reviews on the booking sites from customers. Strong interpersonal skills enabled me to build and nurture professional relationships with existing customers, enabling me to bring in repeat customers to the business to increase revenue while also securing personal sales.I was able to implement strong relationship building through interviewing prospective candidates for different roles and aspects of the workforce. This allowed me to assess their skill-set, strengths and weaknesses, and working requirements such as hours and salary to determine if they were a good fit for the team.I was able to manage customer expectations and satisfaction by strategically organising logistics of customer arrival and departure times, and greeting them in a cordial and timely manner for formal induction and viewing of the property.



AL-BARAKAH FOUNDATION LIMITED

• United Kingdom
• Education Administration Programs

• Operations Assistant

  • Sep 2011 - Jan 2017

  Member of traffic control and security team assisting in ensuring organised patrol of vehicles in a busy school environment allowing for safe access for pedestrians.Part of administrative team with responsibility of updating and checking register records on computer system from paper records Member of traffic control and security team assisting in ensuring organised patrol of vehicles in a busy school environment allowing for safe access for pedestrians.Part of administrative team with responsibility of updating and checking register records on computer system from paper records



Shuffle Residential

• Inventory Clerk

  • Jul 2015 - Oct 2016

  Collecting and delivering keys from estate agents.Performing inventory check-in and check-out of property condition before new tenants move in, and after they vacate to ensure property is in suitable and lettable condition.Voice dictate and take detailed photographs of the property condition using specialised phone application and upon completion sync to database for the inventory report to be drafted and processed.Completed online Legionnaires Risk Assessment test to carry out test of water temperature and condition of plumbing, using specialised mobile application to ensure safety of water content for possible tenants.



Findmypast

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Digitization Assistant

  • May 2014 - Jun 2014

  Reconciling archive catalogues with indexed recordsCreate excel database into which indexed records are categorized depending on type of record Reconciling archive catalogues with indexed recordsCreate excel database into which indexed records are categorized depending on type of record



Superdrug

• United Kingdom
• Retail
• 700 & Above Employee

• Shop Employee

  • Apr 2009 - May 2009

  Experience of working on a shop floor environment and pharmacyInteract with customers/patients and assess how I can help them, with information on products and prices Stacking and displaying goods with attention to detail.Collect prescriptions from surgery or local chemist branch.Restocking and checking invoices. Experience of working on a shop floor environment and pharmacyInteract with customers/patients and assess how I can help them, with information on products and prices Stacking and displaying goods with attention to detail.Collect prescriptions from surgery or local chemist branch.Restocking and checking invoices.