Experience

INSTANT SOLUTION LIMITED

• United Kingdom
• Import & Export
• 1 - 100 Employee

• International I.T Procurement Manager

  • ‏أبريل 2022 - - الحالي

  • Forecast levels of demand for services and products• Conduct research to source the best products and suppliers in terms of best value and quality• Run tenders, evaluate bids/ make recommendations, based on commercial and technical factors• Negotiate and agree contracts, monitoring the quality of service provided• Keep contract files and use them as reference for the future• Build and maintain good relationships with new and existing suppliers• Manage and motivate a team of procurement staff• Liaise between suppliers, manufacturers, internal teams - accounts/logistics• Develop strategies to make sure that cost savings and supplier performance targets are met• Undertake value for money reviews of existing contracts and arrangements• Ensure the security and sustainability of sources of essential products and services• Forecast price trends and their impact on future activities• Give presentations about market analysis and possible growth• Develop and implement a procurement strategy• Analyse data and produce reports and statistics on spending and saving• Ensure suppliers are aware of business objectives• Attend meetings and trade conferences• Keep up to date with trends and innovations, regulation and new technology• Train junior members of staff• Meet and Exceed personal sales targets• Ensuring team is meeting KPI's and sales targets

• International Purchaser - Consumer Electronics and Telecoms

  • ‏أكتوبر 2021 - ‏مارس 2022

  ●Develop and authorise all purchase orders and ensure compliance, company policy and procedure.●Monitor all purchase orders and maintain effective relationship with vendors, planners and sourcing team.●Develop and maintain relationship with new vendors and manage items information, and update purchasing data in our system.●Supervise all products and monitor for transport damage and return goods.●Perform troubleshoot on all invoice and price issues along with delivery related problems.●Evaluate performance of all carriers, vendors and goods delivery and make recommendations to improve processes for international buying process.●Maintain effective customer services and ensure timely delivery and maintain track of product progress and development.●Monitor potential stock out caused by delivery delay etc. and take necessary actions to ensure availability of product.●Manage vendor relations and production delivery and maintain effective system monitor all product deliveries for vendors.●Prepare and evaluate all bids, contacts and vendor agreements and ensure accuracy and price for same.●Administer used, new and overstocked items and monitor all alternate sources for rejected, backordered and expensive items.●Manage all communication and negotiate with suppliers on price and delivery terms to reduce inventory levels and cost.●Monitor all returns to vendors and coordinate with accounting departments and warehouses.●Coordinate with suppliers to identify effective business requirements and develop new business pipeline for all international buyers.●Prepare and manage offers from beginning to end and prepare supplier contracts and delivery schedule.●Provide analysis on detail cost comparison



CHB GLOBAL LTD

• United Kingdom
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Global Procurement Manager

  • ‏أكتوبر 2020 - ‏أكتوبر 2021

  • Forecast levels of demand for services and products• Conduct research to source the best products and suppliers in terms of best value and quality• Run tenders, evaluate bids/ make recommendations, based on commercial and technical factors• Negotiate and agree contracts, monitoring the quality of service provided• Keep contract files and use them as reference for the future• Build and maintain good relationships with new and existing suppliers• Manage and motivate a team of procurement staff• Liaise between suppliers, manufacturers, internal teams - accounts/logistics• Develop strategies to make sure that cost savings and supplier performance targets are met• Undertake value for money reviews of existing contracts and arrangements• Ensure the security and sustainability of sources of essential products and services• Forecast price trends and their impact on future activities• Give presentations about market analysis and possible growth• Develop and implement a procurement strategy• Analyse data and produce reports and statistics on spending and saving• Ensure suppliers are aware of business objectives• Attend meetings and trade conferences• Keep up to date with trends and innovations, regulation and new technology• Train junior members of staff• Meet and Exceed personal sales targets• Ensuring team is meeting KPI's and sales targets

• International Purchaser

  • ‏أكتوبر 2019 - ‏أكتوبر 2020

  ●Develop and authorise all purchase orders and ensure compliance, company policy and procedure.●Monitor all purchase orders and maintain effective relationship with vendors, planners and sourcing team.●Develop and maintain relationship with new vendors and manage items information, and update purchasing data in our system.●Supervise all products and monitor for transport damage and return goods.●Perform troubleshoot on all invoice and price issues along with delivery related problems.●Evaluate performance of all carriers, vendors and goods delivery and make recommendations to improve processes for international buying process.●Maintain effective customer services and ensure timely delivery and maintain track of product progress and development.●Monitor potential stock out caused by delivery delay etc. and take necessary actions to ensure availability of product.●Manage vendor relations and production delivery and maintain effective system monitor all product deliveries for vendors.●Prepare and evaluate all bids, contacts and vendor agreements and ensure accuracy and price for same.●Administer used, new and overstocked items and monitor all alternate sources for rejected, backordered and expensive items.●Manage all communication and negotiate with suppliers on price and delivery terms to reduce inventory levels and cost.●Monitor all returns to vendors and coordinate with accounting departments and warehouses.●Coordinate with suppliers to identify effective business requirements and develop new business pipeline for all international buyers.●Prepare and manage offers from beginning to end and prepare supplier contracts and delivery schedule.●Provide analysis on detail cost comparison



Centrica

• Colombia
• Human Resources Services
• 1 - 100 Employee

• Customer Service and Insurance Sales

  • ‏يوليو 2019 - ‏أكتوبر 2019

  My role includes; sales of insurance products and services - FCA regulated, customer service, complaints handling, using booking systems, promotions, customer care and more. On the job training is consistent, alongside adhering to new policy and FCA regulations.

• Complaints Management and Services

  • ‏يناير 2018 - ‏يوليو 2019

  I am currently in employment with the largest energies distributer. My role consists of; customer service, complaints handling, administrative work, debt management, vulnerability support, using booking systems, sales, promotions customer care and much more. This fast-paced environment has allowed me to adapt new skills and increase my efficiency in the work place. On the job training is consistent, alongside adhering to new policy regulations.



Kodak Express Edinburgh

• Printing Services
• 1 - 100 Employee

• Store Manager

  • ‏أكتوبر 2010 - ‏يناير 2018

  The role of store manager means managing a team of employees, the day to day running of the business, handling cash and banking, achieving store targets, training and appraising staff, managing budgets, maintaining statistical and financial records, overseeing pricing and stock control, ensuring compliance with health and safety legislations, preparing promotions and much more. When the store transitioned into opening further branches, I took upon the role of area manager. This meant I was moving from store to store helping with the training and supervision of staff and managing the sites on a day to day basis.



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • ‏أغسطس 2016 - ‏أبريل 2017

  My role here included; Till management and cash handling, processing deliveries and time management, customer service, care and complaint handling. My role here included; Till management and cash handling, processing deliveries and time management, customer service, care and complaint handling.



Royal Bank of Scotland Business

• United Kingdom
• Banking
• 700 & Above Employee

• Fraud Investigator

  • ‏يونيو 2014 - ‏أبريل 2015

  At the Royal Bank of Scotland I worked within the debit and credit card fraud team, I undertook research into how fraud was carried out as well as planning strategies to improve fraud prevention and detection to prevent future attacks. As well as this spoke to many customers daily who had suffered from fraud and had to re-assure them in the bank as well as providing great customer service that the brand is known for. At the Royal Bank of Scotland I worked within the debit and credit card fraud team, I undertook research into how fraud was carried out as well as planning strategies to improve fraud prevention and detection to prevent future attacks. As well as this spoke to many customers daily who had suffered from fraud and had to re-assure them in the bank as well as providing great customer service that the brand is known for.



Scottish Widows

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Retention Consultant

  • ‏يوليو 2013 - ‏مارس 2014

  In this period, my roles included; complaint handling in line with financial regulations and company policy, achieving monthly customer service and customer retention targets, understanding client’s protection needs and altering existing products, explaining the benefits of protection products to clients in depth, mentoring new employees and providing shadowing during training periods and administrative work which involved updating the company database regularly. In this period, my roles included; complaint handling in line with financial regulations and company policy, achieving monthly customer service and customer retention targets, understanding client’s protection needs and altering existing products, explaining the benefits of protection products to clients in depth, mentoring new employees and providing shadowing during training periods and administrative work which involved updating the company database regularly.



Ipsos MORI

• Telephone Interviewer

  • ‏يوليو 2011 - ‏يونيو 2013

  My main role within this organisation was conducting interviews and surveys on behalf of high street and blue chip companies and meeting demanding hit rates. I was praised at my ability to liase with the general public and build an excellent rapport. My main role within this organisation was conducting interviews and surveys on behalf of high street and blue chip companies and meeting demanding hit rates. I was praised at my ability to liase with the general public and build an excellent rapport.



Jessops

• United Kingdom
• Printing Services

• Professional Photographer

  • ‏يناير 2011 - ‏يونيو 2011

  My role here included; Till management and cash handling, processing deliveries and time management, studio photography, customer service, care and complaint handling. My role here included; Till management and cash handling, processing deliveries and time management, studio photography, customer service, care and complaint handling.