Experience

Paramount Property Management

• Canada
• Real Estate
• 1 - 100 Employee

• Rental Office Administrator

  • Jun 2021 - Present

  - Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. - Tracked leads using CRM software and followed up with interested parties. - Increased occupancy through dynamic marketing initiatives. - Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal. - Used conflict resolution skills to quickly resolve issues among residents. - Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features. - Contacted and followed up with tenants on renewal notices. - Encouraged prospective tenants to fill out applications after property tours. - Conducted background checks on applicants. - Detailed application requirements and answered questions from prospective tenants. - Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication. - Escalated critical issues to property manager to deliver immediate resolution. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2019 - Dec 2021

  - Greeted guests with a pleasant smile and superior customer service. - Maintained a calm demeanor during high-volume periods and special events. - Operated cash register, collected payments and provided accurate change. - Providing a memorable coffee experience for customers, through connecting, inspiring and nurturing the human spirit – one person, one cup and one neighborhood at a time. - Managed the rush of customers daily with efficient, levelheaded customer service. - Merchandised display cases and promoted prepared foods. - Monitored café for seating availability, safety and wellbeing of guests. - Created complex, hand-crafted beverages based upon customer preferences. - Prepared and served coffee, espresso drinks, blended coffees and teas. - Accurately making drinks and following protocols as well as working well under pressure in a team environment. - Maintained clean and organized workspace, enabling coworkers to locate resources and product. - Memorized official and off-menu coffee and tea preparations. - Described menu items to customers and suggested products based on stated preferences. - Addressed and resolved customer concerns to maintain brand loyalty. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Operation Coordinator

  • Jan 2019 - Mar 2020

  - Management of daily operations within the housekeeping department. - Delegated tasks for completion, performed inspections and resolved complaints promptly. - Helped coordinate staff & schedules. - In collaboration with Hotel Management, established and managed appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. - Actively utilize success measures to guide performance, service & engagement standards. - Supported and promote an environment of service culture aimed at creating the most positive experience for our guests and employees. - Day to day hotel operations that allow for a seamless guest experience. Included adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events. - Resolved customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction. - Support a culture of strong and meaningful communication and recognition of efforts. - Ensured appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates. - Worked closely with Housekeeping, Front Desk and Maintenance to deliver quality experiences to our guests. - Participates/Follows/Implements corporate initiatives. Show less