Zoe Yang
Operations Specialist at 丽人丽妆 Lili&Beauty- Claim this Profile
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Chinese Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Excel Skills for Business: Intermediate
CourseraNov, 2020- Oct, 2024 -
Marketing Analytics
CourseraNov, 2020- Oct, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageSep, 2020- Oct, 2024 -
IDM Certificate in Digital Marketing
Institute of Data & Marketing (IDM)Jun, 2020- Oct, 2024 -
IPA Foundation Certificate (Distinction)
IPA (Institute of Practitioners in Advertising)Jun, 2020- Oct, 2024
Experience
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丽人丽妆 Lili&Beauty
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Retail
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1 - 100 Employee
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Operations Specialist
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Jun 2021 - Present
Operations Specialist of Ferragamo and Sulwhasoo Operations Specialist of Ferragamo and Sulwhasoo
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Third Bridge Group Limited
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United Kingdom
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Information Services
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700 & Above Employee
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Associate
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Dec 2020 - May 2021
- Responsible for the project management of interviews with industry experts for private equity funds, hedge funds,strategic consulting companies and corporate clients, looking for veterans in different industries to provide clients with authoritative industry information support and industry consultations at different stages of investment- Cooperated with colleagues in London, New York, Hong Kong, and Mumbai to complete multinational consulting projects - Responsible for the project management of interviews with industry experts for private equity funds, hedge funds,strategic consulting companies and corporate clients, looking for veterans in different industries to provide clients with authoritative industry information support and industry consultations at different stages of investment- Cooperated with colleagues in London, New York, Hong Kong, and Mumbai to complete multinational consulting projects
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CareerFrog
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China
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E-Learning Providers
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1 - 100 Employee
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Brand Representative
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Aug 2020 - Oct 2020
- Worked as a brand representative in the marketing department and helped CareerFrog carry out marketing activities in the UK.- Managed the student community broadcasts and promotions on WeChat and delivered excellent customer service. - Worked as a brand representative in the marketing department and helped CareerFrog carry out marketing activities in the UK.- Managed the student community broadcasts and promotions on WeChat and delivered excellent customer service.
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Bright Network
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United Kingdom
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Staffing and Recruiting
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700 & Above Employee
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Business, Operations and Marketing Intern
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Jul 2020 - Jul 2020
- Completed Business, Ops and Marketing Internship Experience by Bright Network.- Took part in workshops and skills sessions delivered by industry-leading companies including P&G, M&S, Google, Enterprise and GSK.- Undertook and received good feedback on an experience project work for Enterprise Car Club stimulating a real-world marketing task. - Completed Business, Ops and Marketing Internship Experience by Bright Network.- Took part in workshops and skills sessions delivered by industry-leading companies including P&G, M&S, Google, Enterprise and GSK.- Undertook and received good feedback on an experience project work for Enterprise Car Club stimulating a real-world marketing task.
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Huawei
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China
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Telecommunications
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700 & Above Employee
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Bilingual Sales Consultant
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May 2020 - Jul 2020
- Supported the launch of the Summer Service Campaign, assisting with advertising and aftercare, generating brand value and providing excellent customer service to 20-30 customers per day.- Communicated with the headquarters in China and helped with translation work as well as live interpretation for business meetings.- Assisted with the initial preparation for the store opening and took a lead role in 5 people with the setup of in-store technical systems. - Supported the launch of the Summer Service Campaign, assisting with advertising and aftercare, generating brand value and providing excellent customer service to 20-30 customers per day.- Communicated with the headquarters in China and helped with translation work as well as live interpretation for business meetings.- Assisted with the initial preparation for the store opening and took a lead role in 5 people with the setup of in-store technical systems.
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Sales and Marketing Intern
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May 2017 - Aug 2017
- Produced 2 videos per week on TikTok (attracting more than 30,000 followers in 2 months)and provided weekly reports on progress and customers’ social media feedback comments to senior management.- Managed in-store activities including customer service, sales, stock checks, quality control, and display design and increased sales by 13%.- Maintained strong customer relations with regular customers and gained 10% of new customers joining the customer loyalty scheme. - Communicated with the workshop to manage logistics, demand, production, and delivery of clothing.
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Education
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2019 - 2020
University of Westminster
Master of Arts - MA, Marketing Communication -
2018 - 2019
University of the Arts London
Graduate Diploma, Fashion Management -
2016 - 2018
Wuhan Textile University
Bachelor's degree, Double Major: Clothing and Apparel Design -
2014 - 2018
Wuhan Textile University
Bachelor of Arts - BA, English Language and Literature, General
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