Destination Expert

• Feb 2023 - Present

Transcript Coordinator

• Jan 2021 - Feb 2023

• Coordinate allocation of assignments to transcribers, ensuring work is returned in a timely manner and in accordance with style and quality requirements • Merge, finalise and deliver completed transcripts to clients • Conduct checks of transcripts against corresponding audio and style guides • Provide transcribers with relevant supporting job information • Liaise with clients regarding requirements • Coordinate allocation of assignments to transcribers, ensuring work is returned in a timely manner and in accordance with style and quality requirements • Merge, finalise and deliver completed transcripts to clients • Conduct checks of transcripts against corresponding audio and style guides • Provide transcribers with relevant supporting job information • Liaise with clients regarding requirements

Customer Support Administrator

• Jun 2020 - Jan 2021

• Data entry and administrative duties for the Federal Court of Australia and major subsidiary courts. • Discrete management of private and sensitive personal data. • Cross checking of court details, appointments and individuals involved in order to ensure smooth running of court proceedings. • Communication with all involved in the court cases and escalation of issues where appropriate. • Data entry and administrative duties for the Federal Court of Australia and major subsidiary courts. • Discrete management of private and sensitive personal data. • Cross checking of court details, appointments and individuals involved in order to ensure smooth running of court proceedings. • Communication with all involved in the court cases and escalation of issues where appropriate.

Support Coordinator - Global Procurement Network

• Nov 2018 - Oct 2020

• Working with suppliers and providers or services and products to Flight Centre’s Wholesale divisions. • Development of product and service expertise in order to support consultants providing services to retail agents and, ultimately, the end customer. • Communication of information and resolution of queries within a specified target timeline in order to uphold customer Service Level Agreements. • Utilisation of multiple interfaces in order to communicate with agents, from live chat, to email and phone. • Development and maintenance of exceptional working relationships with suppliers in order to drive mutually beneficial business. • Autonomous decision-making ability within own area of expertise within a high volume, fast paced team. Show less

Travel Solutions Consultant

• Jul 2018 - Nov 2018

Wholesale Reservations Consultant

• Jun 2016 - Jun 2018

• Relationship building and customer service to wholesalers, travel agents, online agents and other resorts. • Handling of sensitive personal data and maintenance of all elements of bookings. • Critical focus on attention to detail and processes. • Correspondence with other departments in order to ensure guest requests and agent queries are resolved as per Service Level Agreements. • Manifest reporting in order to ensure smooth arrival procedures. • Training of new team members. • Relationship building and customer service to wholesalers, travel agents, online agents and other resorts. • Handling of sensitive personal data and maintenance of all elements of bookings. • Critical focus on attention to detail and processes. • Correspondence with other departments in order to ensure guest requests and agent queries are resolved as per Service Level Agreements. • Manifest reporting in order to ensure smooth arrival procedures. • Training of new team members.

International Travel Consultant

• Nov 2015 - Apr 2016

Ticket Agent

• Apr 2015 - Oct 2015

International Travel Consultant

• Jul 2013 - Mar 2015

Guest Services

• Oct 2012 - Jul 2013

Administration, Reception, Purchasing, Sales & Marketing

• Mar 2011 - Oct 2012

Business Support Officer & Managers Support Officer

• Jan 2010 - Mar 2011