Experience

Independent Health and Aged Care Pricing Authority

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Corporate Services Compliance Officer

  • Mar 2019 - Present

  • Office Administration including diary management, stationery orders, executive support, maintain quarterly reports and obtaining weekly updates from management • Manage Corporate Services and Compliance processes • Coordinating agendas and minutes, organising payment of invoices, ensuring records are added to TRIM • Ensuring that processes and procedures are kept updated on the intranet • Security – issuing access cards and visitor cards, updating registers and liaising with building management • Responsible for office maintenance including arranging for electricians, plumbers etc, to attend to repairs Show less



Sydney Airport

• Australia
• Airlines and Aviation
• 500 - 600 Employee

• Planning Approvals Administrator - Contract

  • Jun 2018 - Mar 2019

  • Responsible for the administration of the Sydney Airport’s Planning department • Maintain effective communication with Applicants and Project Facilitators at concept, submission, assessment, approval and compliance stages • Provide administrative input into the Planning Approvals Tool system and enterprise document management • Provide assistance to the Approvals Coordinators throughout the planning approval process • To provide financial administrative systems support for Senior Planning Manager and as directed, including budgeting, invoicing, expenses etc • To provide administrative support for the Senior Planning Manager • Maintain a positive, productive and efficient relationship with the Airport Building Controller (ABC), Airport Environment Officer (AEO), and Regulator (DIRDC) • Continuously review the approvals process to recommend and implement efficiency improvements to optimise value and improve customer service standards • Produce regular reporting in accordance with statutory requirements regarding approvals • Maintain and update documentation and process guidelines relevant to this role, and provide BPM training as required • Participate and undertake as and when required staff training/presentations/communications on issues relevant to this role • Participate in regular stakeholder communications briefings, including the preparation and presentation of briefing material • Administer Oracle financial processes in Capex requests, Purchase Orders, Accounts payable • Administer Council/Sydney Airport Liaison Meetings • Provide support at Meetings Show less



National Broadband Australia (NBN)

• North Sydney

• Program Coordinator - Contract

  • Apr 2018 - Jun 2018

  • Responsible for the effective administration of the program • Support the Operations Executive Manager • Coordinate all arrangements for Executive Manager’s diary • Assist with the onboarding of new staff • Support the team on their day to day tasks • Create & maintain relationships with stakeholders • Put together program meetings and take minutes • Managing Travel Arrangements – domestic & international • Support the Executive Manager’s Direct Reports to deliver on business objectives • Provide support with the running of projects • Raise Purchase Orders • Arrange meetings with senior managers & team • Process managers expenses • Coordinate & manage team events • Asset Management Show less



NSW Justice Health & Forensic Mental Health Network

• Australia
• Hospitals and Health Care
• 500 - 600 Employee

• Administration Officer - Contract

  • Jan 2018 - Apr 2018

  * Responsible for creating advertisements for experienced doctors to apply * Screening applications and locking in interviews * Onboarding of successful candidates * Liaising with Recruitment * Creating orientation for new staff * Updating training rosters for weekly meetings * Assisting the Forensic Legal Advisor with administration * Responsible for creating advertisements for experienced doctors to apply * Screening applications and locking in interviews * Onboarding of successful candidates * Liaising with Recruitment * Creating orientation for new staff * Updating training rosters for weekly meetings * Assisting the Forensic Legal Advisor with administration



AbbVie

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Associate - Contract

  • Oct 2017 - Jan 2018

  * Proofread training material and upload onto intranet * Create Online Courses * Work closely with Learning & Development managers to develop training material * Create reports as required * Proofread training material and upload onto intranet * Create Online Courses * Work closely with Learning & Development managers to develop training material * Create reports as required



BAT

• United Kingdom
• Tobacco Manufacturing
• 700 & Above Employee

• IT Administrator

  • Nov 2012 - Jul 2017

  Key Responsibilities Reporting into IT Account team and supporting the local and regional teams. Key Accountabilities • Booking travel, accommodation and off-site events • Ensuring business updates are shared with the IT team • Extensive experience in creating purchase orders and goods receipting • Across multiple tasks and able to multitask and prioritise work • Supporting IT between head office and Haymarket sites • Onboarding of new starters(this includes contractors) • Assist BAT staff with the booking of meetings and Telepresence meetings • Work with Finance to ensure business requirements are met • Timely processing of monthly company expenses Show less



British American Tobacco Australia

• Pagewood

• IT Project Coordinator

  • Mar 2012 - Oct 2012

  Key Responsibilities Reporting into IT Account/Project Manager, & IT Infrastructure Lead, this role assists in supporting the relocation program at BAT. This includes working with internal stakeholders, external service providers and the wider Group Corporate Services Property team, managing key milestones and providing Facilities Management and Transition support. Key Accountabilities • Involved in the workings of Workplace, Transition, Facilities and Technical Management • Work with internal & external stakeholders, managing key milestones & providing Facilities Management & Transition Support. • Oversee and manage the timesheets & spreadsheet updates, administration, population management and site access. • Manage the relationship with internal units to ensure that BAU requirements are assessed and met. • Ensure that Statements of Work for contractors and are being renewed and keeping track of Purchase Orders. • Minute taking of Team Leader’s weekly meetings Show less



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Performance Improvement Specialist

  • Oct 2010 - Aug 2011

  Key ResponsibilitiesThe key purpose of this role is to implement performance improvement initiatives across all service desks and predominantly improve productivity and profitability of the divisions business by reducing cost and increasing efficiency of operations and improving the Customer Experience.Key Accountabilities• Experienced in developing and reviewing processes across all Service Desks• Involved in process design and change management within the department • Ensuring business readiness for the Service Desks in servicing newly launched products• Extensive experience in delivering issues management• Across multiple projects simultaneously and able to prioritise work• Business development – data analysis and generating corresponding reports.• Facilitating workshops, focus groups and meetings Show less

• Senior Service Management Office (Change Manager)

  • Jul 2007 - Oct 2010

  Change Manager – Insurance Australia Group Optus Business – Customer Solutions and ServicesKey ResponsibilitiesThe Key Purpose of this role is to manage network change for all discretionary and core business projects, and as a conduit for escalations and high severity faults. In addition, to ensure that the PMS Service Desk achieve operational outcomes that deliver high levels of customer satisfaction, and deliver on business objectives.Key Accountabilities • Project Co-ordination• Maintaining Relationship with site contacts to ensure smooth delivery of outcomes as a result of change• As key member of a integrated account team comprising of Sales, Customer Delivery, Technical Delivery and Operational/Project Managers - Manage any required remedial action• Ensure that Service Delivery meets contracted requirements with a high level of customer satisfaction in an a tightly managed client ITIL Change Framework• Assist in delivery of contracted SLA performance to IAG.• Assume a ‘customer advocacy’ role • Create, plan and facilitate/execute solutions to customer project plans• Co-ordinate vendors and providers to their Contracted deliverables – escalate performance issues where appropriate.• Develop and Deliver accurate monthly reporting to IAG Facilitate the transition of new services into IAG.• Facilitate and manage all Change Management activities within IAG Team Track, updating Change Management records and stakeholdersKey Achievements :• Successful Change Management Delivery of a New National Wide Area Network of Uecomm/Evolve Wide Area Network whilst maintaining 100% network uptime.• Change Managed the Optus Evolve Carriage rollout, and decommission of OPI/Frame Access Maintaining 100% network uptime• Effectively halved IAG Change request turnaround times from 14 days to 7 days via Operational reviews and implementation of improvement initiatives. Show less

• Planned Outage Coordinator

  • Jul 2002 - Jul 2007

  Key Accountabilities• responsible and prompt tracking of Planned Outage (PTW’s)activities• ensure there is minimal commercial and customer impact due to PTW’s• liaising with Telstra and international carriers• notify customers of network activity with Service Level Agreements• liaising with customers to reach suitable outage windows• attending team meetings and taking minutes