Experience

ASPEN DAY TREATMENT, LLC

• United States
• Mental Health Care
• 1 - 100 Employee

• Administrative Assistant Secretary

  • Apr 2022 - Present

  Scheduling appointment for psychology and psychiatry outpatient mental health clinic using EHR AND EMR systems Working in a administrative office Verifying insurance using MD EVS (eligibility verification system) and Incedo systems. Collected patient outstanding balances. Used EHR system to schedule follow up appointments and to create new patients appointments. Used multi line phone systems to take and make calls daily patient outreach. Fully trained for suicide call handling Scheduling appointment for psychology and psychiatry outpatient mental health clinic using EHR AND EMR systems Working in a administrative office Verifying insurance using MD EVS (eligibility verification system) and Incedo systems. Collected patient outstanding balances. Used EHR system to schedule follow up appointments and to create new patients appointments. Used multi line phone systems to take and make calls daily patient outreach. Fully trained for suicide call handling



Call 4 Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Care Representative

  • Feb 2021 - Apr 2022

  Full-time schedule at a inbound call center using EHR, EMR and HIPAA verification skills systems to schedule doctors appointments for five different doctors offices throughout Baltimore City. Work duties included taking 100-200+ calls a day and dispatching those call ls accordingly, as well as scheduling appointments for patients and triaging them to nurse if needed. I worked hand in hand to dispatch many phone calls to either nurses, doctors, or medical assistants, as well as send messages in behalf of patients. I also was trained to use two screens for soft agent following a extremely strict customer service script. I worked under Baltimore Medical Systems account and handled patients in each specialty for Behavioral Health(psychology and psychiatry.) OBGYN, Pediatrics and Adults as well as COVID-19. Show less



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Wellness Manager

  • Apr 2018 - Mar 2021

  Management and key holder position for the front desk of massage envy spa I had administrative duties such as scheduling clients,processing payments, diluting customer issues and working with clients through InMoment, and creating therapist and staff work schedules monthly. I managed and monitored inventory for the entire clinic, I worked closely with other front desk agents and trained them on the phones and scheduling software, I worked in billing department collecting large payments on overdue accounts as well as manually processing monthly membership payments. I have experience selling memberships and retail products as well as upselling. I did this all that two different massage envy locations in close by cities. Show less



NinjaBE

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Front Desk Receptionist and Party Coordinator

  • Aug 2018 - Mar 2019

  Front desk position for summer time season job, started as camp counselor and worked my way up to more administrative role planning, coordinating and handling the billing for children’s birthday parties at ninjabe. I was a personal shopper for the snack store in the gym as well as stocking the store and doing inventory. Processed and coordinated large food orders with restaurants for the parties, assistance with set up and clean up for the parties and answering phone as the front desk. Front desk position for summer time season job, started as camp counselor and worked my way up to more administrative role planning, coordinating and handling the billing for children’s birthday parties at ninjabe. I was a personal shopper for the snack store in the gym as well as stocking the store and doing inventory. Processed and coordinated large food orders with restaurants for the parties, assistance with set up and clean up for the parties and answering phone as the front desk.