Experience

Konexo Legal Resourcing

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Anti-Money Laundering QC

  • Apr 2021 - Present

  Remote Working Starling Bank Metro Bank Vanquis Bank KYC/ AML Analyst. EDD, Transaction Monitoring, SAR’s, and Customer Outreach. Working with high risk entities and complex structures within sanctions regulations. Coaching of both internal and external bank resource. Direct reporting into Project Lead and presenting directly to MLRO.



Huntswood

• United Kingdom
• Financial Services
• 700 & Above Employee

• Case Manager

  • Jun 2020 - Dec 2020

  Remote Working for Barclaycard Problem solving, decision making and negotiating financial agreements on behalf of client. Worked on remediation project of customers affected by payment holidays due to COVID 19.

• Case Manager

  • Jul 2017 - May 2020

  Lloyds Banking Group Experienced senior case manager investigating and reviewing end to end complaints.



Equiniti

• United Kingdom
• Financial Services
• 700 & Above Employee

• Operations Team Manager

  • Feb 2013 - Mar 2017

  MBNA Working closely with stakeholders, operations managers, project managers and resource to ensure the strategic implementation of projects were met efficiently and on time. -Monitoring and driving the performance of 18 associates in the fulfilment of information requests across 5 regulatory processes, including S77 and DSAR. -Ensuring the business DSAR processes and controls were GDPR compliant whilst managing the day to day running of the requests team. -Ability to drive performance and… Show more Working closely with stakeholders, operations managers, project managers and resource to ensure the strategic implementation of projects were met efficiently and on time. -Monitoring and driving the performance of 18 associates in the fulfilment of information requests across 5 regulatory processes, including S77 and DSAR. -Ensuring the business DSAR processes and controls were GDPR compliant whilst managing the day to day running of the requests team. -Ability to drive performance and quality of team members whilst ensuring processes are fulfilled according to the client specifications. -Experienced in GDPR regulations and process re-engineering.

• Experienced PPI Case Handler/ Quality Control Checker

  • Aug 2012 - Feb 2013

  MBNA Chester Investigation of complaints and extracting data required to resolve those complaints within FCA guidelines



Zoe P Jewellery

• Owner/ Designer

  • Mar 2009 - Feb 2012

  Liverpool, United Kingdom -Responsible for buying all products and trading in stand alone store and multiple independent boutiques and markets in London and Liverpool -Sourced suppliers in the UK, Far East and India -Attended trade shows -Generating and maintaining all budgets throughout the business -Liaising with national press, generating marketing and social media for brand Based in stand alone boutique in Liverpool and trading on Sundays at Up Market, Old Truman Brewery, London.



DCK Group

• United Kingdom
• Retail
• 300 - 400 Employee

• Senior Assistant Buyer

  • Feb 2006 - Jan 2009

  London -Working on numerous brands including Dorothy Perkins, Diva at Miss Selfridge, Freedom at Topshop and American brands Express and The Limited -Over 3 years experience in jewellery buying -Well respected for achievements and promoted and transferred to improve previously underperforming brands within the company -Experience in developing own products as well as product selection from suppliers. -Able to identify key trends in the market and turn them into commercial collections… Show more -Working on numerous brands including Dorothy Perkins, Diva at Miss Selfridge, Freedom at Topshop and American brands Express and The Limited -Over 3 years experience in jewellery buying -Well respected for achievements and promoted and transferred to improve previously underperforming brands within the company -Experience in developing own products as well as product selection from suppliers. -Able to identify key trends in the market and turn them into commercial collections, ensuring both host and internal strategy was met for the brands -Directly assisting Senior Buyer with seasonal strategy and monthly buying of products to supply 500 stores nationwide. -Presenting monthly buy and weekly performance meetings directly to Head of Buying and Buying/ Company Directors. Show less