Operations Manager

• Jan 2022 - Present

Project Manager & QMS Manager

• Apr 2010 - May 2022

In the role of Project Manager, I am responsible for the delivery of complex network solutions to customers.Skills and responsibilities:- Track record of managing and delivering multiple projects on time and within budget, ranging from the infrastructure build of NYnet’s core network, through to smaller projects to migrate customer sites onto the network.- Ability to translate customer requirements into technical solutions and manage through to delivery. - Development and implementation of systems and processes to ensure that the aims and objectives of the projects are achieved.- Monitoring and managing key milestones and implementation dates, and identifying/mitigating risks to achieve them.- Rapid response planning to unforeseen external factors & development of contingency solutions with customers and suppliers where required.- Facilitating customer and supplier meetings and supporting Account Managers as required. - Responsible for production and presentation of both customer & internal progress reports. - Negotiating with customers and suppliers to progress and resolve issues and manage changes to the scope of the project where applicable. - Building strong and effective relationships with stakeholders across all levels.- Responsible for developing resource & logistics plans to migrate end-user connectivity services.- Management of customer, supplier, and internal resources. - Analysing and delivering continuous improvement programmes, to reduce costs and improve service.- Training and support for colleagues on supplier web-portal systems. - Experience of developing tender/bid documentation.In the role of Quality Management System (QMS) Manager, I am responsible for ensuring that quality standards and processes are defined, documented, implemented and maintained. Show less

Delivery Manager

• Apr 2008 - Apr 2010

In this role I was responsible for the development of internal and external business processes for the delivery of products and services to customers. Skills and responsibilities:- Identification of key business outcomes, and development of processes to achieve them.- Operation of delivery business processes, including data capture, data validation, order management, order fulfilment.- Developing and maintaining good business relationships with people key to relevant business processes.- Ability to identify risks and issues, and the development of a RAID log to swiftly and decisively deal with any risks or issues identified. Show less

Support & Resources Manager

• Apr 2007 - Apr 2008

Supporting the management team in the establishment NYnet Ltd.

Office Manager

• May 2004 - Mar 2007

Office Manager & PA to Chief Executive

• 2002 - 2004

PA & Sales Support Manager

• Apr 1999 - Apr 2002

Client Support Specialist

• Apr 1998 - Apr 1999