Catering operations manager

• Nov 2021 - Present

Catering Manager

• Sep 2010 - Present

Devise & implement grassroots marketing campaign to educate community about our services and to get our name out in positive image. Conduct meetings with prospective clients and devise proposals based on what best suits their needs budget wise and taste. communicate with other members of management team about upcoming events as well as with kitchen. ensure recipes were being followed and executed properly, ordered supplies and follow ups with customers to ensure satisfaction.

Front Of House Manager

• Feb 2019 - Dec 2021

Leadership, Customer Satisfaction and Retention Positive Employee RelationsDriving sales - creating innovative and exciting strategies to increase sales then implementing and managing.Loss Prevention P & L - understanding and ability to locate areas for growthPerformance EvaluationRecruiting and HiringTeamworkTraining and development of staffAdhering to company standards and promoting positive image for the brand.utilize resources and tools provided by company to highlight areas of focus and set attainable yet motivating goals. support other areas of restaurant as needed-team oriented atmosphere.Multi task numerous projects throughout day and complete them. Functional expert in every position.

Bar Manager

• Sep 2012 - Feb 2019

Did the ordering of beer, liqour and wine for the bar weekly. Established positive relationships with the distributors. Participated in monthly inventory counts and would review with management on discrepancies. Played active role in loss Prevention as well as educating fellow bartenders and FOH staff about new drinks or wines and making sure training materials and information was distributed. Trained and recruited all new bartenders. Planned, organizations and led bar meetings regularly.

Training Coordinator

• Aug 2008 - Feb 2019

Ensured all new hires had all paperwork completed, training schedules, training materials, expectations as well as uniform and what to bring. wrote all training schedules and posted as well as communicated with managers and trainers about upcoming shifts. inventory training materials and make sure they are up to date and ordering more when we them. plan, organize and conduct quarterly training meetings. as well as attend regional training meetings and did a store opening. helped roll out any new menu items or computer software system changes or changes with equipment itself and make sure to pass along to rest of staff.

Bartender

• Aug 2008 - Feb 2019

Server

• Mar 2007 - Feb 2019

Hostess

• Jan 2006 - Mar 2007