Experience

R solutions, LTD

• United States
• Advertising Services
• 1 - 100 Employee

• Programs and Training Manager

  • Apr 2023 - Present

  Responsible for escalation calls from CSRs.Handle all onboarding and training within the company.Manage day to day activities and long term projects for large corporate accounts.Responsible for billing and accounts payable/receivable for several accounts.Weekly fulfillment duties for all accounts on top of multitasking with daily obligations.In charge of weekly meetings for all staff members.Support operations with consistent maintenance and updates of corporate files and records.Daily and monthly settlement reports for clients. Show less

• Customer Service Specialist

  • Jan 2022 - Present

  Assist incoming and outgoing calls.Data entry for 15 accounts on a daily basis.Responsible for billing and accounts payable/receivable for several accounts.Weekly fulfillment duties for all accounts on top of multitasking with daily obligations.Continuous multitasking between several accounts, customer requests, and phone calls.



KeyBank

• United States
• Banking
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2019 - Oct 2020

  Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM. Communicated with clients over various platforms such as phone, email, web portal and chat. Trained new associates on store programs and policies. Assisted members by coordinating responses involving multiple departments and personnel. Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs. Promoted best practices by identifying opportunities for process improvements and initiatives. Utilized organization’s computer system to look up and record information concerning member accounts. Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer. Documented detailed notes in CRM system to track customer interactions. Answered incoming calls and assisted customers with questions. Placed or answered phone calls, providing an excellent customer experience by applying good listening skills. Met daily, weekly, and monthly performance goals consistently for sales and revenue. Engaged with customers to understand and resolve issues and answer product questions. Updated accounts with customers’ current personal and purchasing information. Show less



Moonbeam Capital Investments LLC

• Real Estate
• 1 - 100 Employee

• Leasing Manager

  • Feb 2018 - May 2019

  Managed to take occupancy of apartment from 70% to 98% in 6 months. Inspected properties and coordinated smooth turn-overs to prepare for new residents. Efficiently handled administrative work to smooth new resident move-in processes. Adhered to fair housing standards to avoid any legal issues and prevent discriminatory practices. Tracked market changes to keep rental prices optimized for both profits and marketability. Planned marketing and outreach strategies to consistently bring in new leasing prospects. Coordinated administrative processes for consistent handling of paperwork, credit checks, and rent collection. Researched and verified prospective tenant eligibility in alignment with government regulations. Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families. Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws. Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs. Worked with qualified repairers to keep properties and grounds up to modern standards. Met with board of directors to discuss community needs and resolve issues or disputes. Organized events to engage residents and build strong sense of community. Show less