Experience

Anthem Community Council

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Customer Service Lead

  • Apr 2023 - Present

  Leads and mentors team members. Provides the highest level of customer service in person and on the phone (answering incoming calls) to our residents, guests and coworkers; interacts in a professional manner with employees, residents, their guests, and the general public as a source of information. Aids front office as needed while working with residents and non-residents, as well as handling challenging situations. Facilitates the new membership application process when Membership Services staff needs support. Provides front-line support and responses to general questions, and responds to selected incoming emails. Manages difficult visitors with a professional demeanor, and excellent listening skills while remaining calm, and offering solutions whenever possible. Performs basic reception duties while educating and enforcing policies and procedures. Registers residents and takes payments for programs, services, or other items. Performs data entry and prepares reports for management. Articulates extensive knowledge of the ACC, programs and services, policies, and procedures. Show less

• Customer Service Representative

  • Mar 2022 - Apr 2023

  Acting as the primary point of contact with the patrons, and providing the highest level of support to residents and their guests at the Community Center. Serving Anthem residents and guests by providing up to date community information, promoting programs, and overall providing exceptional customer service. Answering calls in a professional manner and responding to resident inquires. Acts as a source of information for other staff members while assisting with their training. Providing administrative support to program managers and performing other duties as needed. Show less