Experience

Optamor

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Director Of Operations

  • Jun 2016 - Present

  We passionately believe in building people solutions together that work, helping you to see things differently. We work with our customer's to Build, Partner and Evolve bespoke People & Talent solutions that are tailored to fit their needs. Our breadth of expertise in Resourcing Solutions, Training & Talent Partnerships, Workforce Management and People Analytics added to our open and transparent approach means that we are uniquely placed in the provision of People-led, Performance… Show more We passionately believe in building people solutions together that work, helping you to see things differently. We work with our customer's to Build, Partner and Evolve bespoke People & Talent solutions that are tailored to fit their needs. Our breadth of expertise in Resourcing Solutions, Training & Talent Partnerships, Workforce Management and People Analytics added to our open and transparent approach means that we are uniquely placed in the provision of People-led, Performance focused solutions. Show less



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Recruitment Service Delivery Lead

  • Sep 2015 - Jun 2016

  Hook Virgin Media – Service Delivery Manager Sep 2015 – Present Responsible for delivering the following projects on time and to budget Organisational Design and implementation In source of experienced hire recruitment service Implementation of new recruitment technology (ATS) Implementation of recruitment Policy In source of PSL and supplier management Volume recruitment Assessment material… Show more Virgin Media – Service Delivery Manager Sep 2015 – Present Responsible for delivering the following projects on time and to budget Organisational Design and implementation In source of experienced hire recruitment service Implementation of new recruitment technology (ATS) Implementation of recruitment Policy In source of PSL and supplier management Volume recruitment Assessment material refresh Implementation of Executive Recruitment in house

• Resourcing Delivery Manager - Senior Hires

  • Jan 2014 - Jun 2016

  Hook I manage a fantastic team of Resourcing Specialists who attract, source and hire senior level professionals into Virgin Media.

• Virgin Media Services Project Lead

  • Jan 2012 - Dec 2013

  Hook Manage a team of project managers who lead and manage projects across Virgin Media shared services to improve customer experience and meet ROI targets. Achievements: • 235% ROI • Orchestrated a continuous improvement culture • Achieved an increase of customer satisfaction from a NPS of 25% to NPS of 80%

• HR Shared Service - Customer Service Delivery Manager

  • Sep 2008 - Jan 2012

  Managed the transition from a centralised administration team to a fully fledged service centre, which formed part of the overall shared service function at Virgin Media. Managed the Employee service’s HR Advisors, Recruitment, lifecycle and pay and reward administration teams. Delivering service to a diverse workforce of 13000 employee’s. Achievements: • Assisted in the implementation of a work flow tool to manage all work in and out of Employee services • Successfully completed a… Show more Managed the transition from a centralised administration team to a fully fledged service centre, which formed part of the overall shared service function at Virgin Media. Managed the Employee service’s HR Advisors, Recruitment, lifecycle and pay and reward administration teams. Delivering service to a diverse workforce of 13000 employee’s. Achievements: • Assisted in the implementation of a work flow tool to manage all work in and out of Employee services • Successfully completed a restructure to move the existing team to the new model • Lead the lean model office roll out for employee services • Implemented a tier 1 and 2 team to manage employee relations cases • Consistently achieved SLA & KPI compliance for 12 months



ACS

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• HCMS Service Delivery Manager - GSK

  • Jun 2005 - Aug 2008

  Barcelona, Catalonia, Spain Manage the service provided to GlaxoSmithKline (GSK) from ACS’s HR service centre. Responsible for the client relationship and managing a motivated workforce to delivery quality service to GSK in line with Service Level Agreements and financial budgets. The role included:  Acting as the client focal point for all aspects of the service provided.  Leading several HR related disciplines which include Learning, Compensation and Performance Management.  One of the accounts… Show more Manage the service provided to GlaxoSmithKline (GSK) from ACS’s HR service centre. Responsible for the client relationship and managing a motivated workforce to delivery quality service to GSK in line with Service Level Agreements and financial budgets. The role included:  Acting as the client focal point for all aspects of the service provided.  Leading several HR related disciplines which include Learning, Compensation and Performance Management.  One of the accounts senior managers for EMEA.

• Client relationship Manager for General Motors - HR shared services

  • 2005 - 2007

  Barcelona Area, Spain Managed and motivated a team of 12 Service Centre HR professionals required to work “in country” for long periods and undertake knowledge transfer activities, in support of the transition of General Motors’ employees to ACS’s shared service team in Barcelona. The role included:  Managing two vendors (Arinso and Adecco) to ensure key deadlines within the project are met and, once operational, that SLAs and KPIs are fully delivered.  Acting as the client focal point for all aspects… Show more Managed and motivated a team of 12 Service Centre HR professionals required to work “in country” for long periods and undertake knowledge transfer activities, in support of the transition of General Motors’ employees to ACS’s shared service team in Barcelona. The role included:  Managing two vendors (Arinso and Adecco) to ensure key deadlines within the project are met and, once operational, that SLAs and KPIs are fully delivered.  Acting as the client focal point for all aspects of the transition, involving regular meetings to discuss progress and the provision of management information.  Solving any operational issues, which arise either with the vendor team or the ACS agent team. Achievements:  Transitioned HR and payroll from UK to Barcelona for 6000 employees, which involved ensuring the effective implementation of 78 processes on to SAP HR.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• HR Shared services manager- Budapest

  • 2003 - 2005

  Budapest, Hungary Led a team of 32 in the provision of 1st level HR support to 22 countries across EMEA in 17 different languages, against defined SLAs. Provided support to Project Managers during the implementation of new transactions and customers, ensuring that all factors were considered and hiring to cater for the language needs of the client.