Experience

Wiltshire Creative

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Operations Manager

  • Jul 2021 - Present

  Wiltshire Creative is a pan-arts organisation that brings together Salisbury Playhouse, Salisbury Arts Centre and Salisbury Festival. Activities across the venues are a mixed programme of theatre, film, music, dance, comedy, family events, visual arts and workshops as well as private hires for weddings, corporate parties, fundraisers, conferences and meetings. As Operations Manager I work across all sites and am responsible for the smooth running of Front of House and working to ensure the best possible customer experience and staff working environment. Key responsibilities include Line Management - Bar and Catering Manager, Café Manager, Front of House Bar and Catering Team members, Volunteer Manager and Volunteer Ushers. Customer Service and Commercial Revenue Development – Building and maintaining good relationships with quality suppliers and clients. Ensuring the highest quality of Customer service whilst meeting targets set out in the Business plan, Sustainability Policy and Diversity Code. Community Support – Providing support to Community projects balanced against financial sustainability. Access – ensure our buildings are accessible and welcoming to all. Duty Management – being the first point of contact for patrons, clients, suppliers and contractors (key holder). Safety and Security – ensuring high standards of health and safety and safeguarding at all events. Most recently this included following government guidelines and constantly revising Covid protocols and procedures. Show less

• Event and Hires Manager

  • Dec 2018 - Jul 2021

  Responsible for delivering all Events from inception to completion from Weddings and Corporate Parties to Product launches, Conferences and Salisbury's first Ted talk. Liaised with suppliers such as caterers, entertainment and security. Managed the delivery of a programme of Workshops from Yoga and Mindfulness to Creative Arts and Crafts. Supported local artists with in-kind spaces to create and exhibit their work. Delivered a number of catered receptions across the 2019 International Festival for donors, high net-worth individuals and supporters. Received and dealt with all customer communications, by phone, email or face to face. Responsible for the team of Front of House event staff which included training and development. Show less



WILTON COMMUNITY LAND TRUST LIMITED

• 1 - 100 Employee

• Community Engagement Manager

  • Oct 2015 - Oct 2018

  As Community Engagement Manager for Wilton Community Land Trust my responsibilities included developing a network of high-level contacts for the Trust as well as strong local support and increasing awareness of the organisation. Planning and executing a series of events designed to deliver good value for money, maximum profits and create a sense of ownership amongst those involved. Events included public consultations, The Great Big Lunch (an initiative to combat loneliness) and Wilton Week. For Wilton Week I collaborated with landlords of empty shops in Wilton and they agreed to local independent traders using the empty units for a week without charge. I completed post-event feedback forms and reports to identify areas for improvement. Successfully applied for funding for Wilton Mens Shed receiving £16,000 from the Armed Forces Covenant and £1,500 from Wiltshire Area Board. I also led on recruiting, coordinating, training and inspiring volunteers to act as positive ambassadors for the organisation Show less



South Bank Awards

• Events Assistant

  • Jun 2011 - Jul 2011

  Worked with the Events Manager on all event aspects including managing the venue, the guest list of 350+ including VIP's, hospitality, talent liaison, welcome packs and promotional material Oversaw procurement of audiovisual equipment, security and other rental needs Coordinated the activities of both in-house event staff, subcontractors and vendors whilst working closely with all departments to ensure the event ran smoothly Worked with the Events Manager on all event aspects including managing the venue, the guest list of 350+ including VIP's, hospitality, talent liaison, welcome packs and promotional material Oversaw procurement of audiovisual equipment, security and other rental needs Coordinated the activities of both in-house event staff, subcontractors and vendors whilst working closely with all departments to ensure the event ran smoothly



Cirque du Soleil Entertainment Group

• Canada
• Entertainment Providers
• 700 & Above Employee

• Stage Manager - International Touring

  • Jan 2002 - Jan 2010

  Toured internationally with the renowned Cirque du Soleil. Working within a Production team of 26 people, supporting a cast of 72 Artists performing in over 50 cities across Canada, USA, Australia, New Zealand and Europe. Oversaw and supported the cast of International Artists and negotiated solutions to the production challenges. Supervised, supported and held weekly meetings with the Stage Management team. Communicated developments as they occurred to relevant departments Recruited stage crew as required in each city adhering to strict union rules. Supervised all backstage operations before, during and after performances. Scheduled staff over 12 weekly performances, daily rehearsals and special events such as photo shoots and TV slots - notably the Oscars. Show less



Hofesh Shechter International Dance Company

• Administrator

  • 2008 - 2010

  Provided administrative support including the scheduling of meetings/appointments, domestic and international travel arrangements, expense reports and itineraries. Supervised project schedules to meet key milestones at every phase and assigned specific duties ensuring high standards were consistently achieved. Prepared invoices and supporting documents for project execution and ensuring compliance/delivery expectations. Provided administrative support including the scheduling of meetings/appointments, domestic and international travel arrangements, expense reports and itineraries. Supervised project schedules to meet key milestones at every phase and assigned specific duties ensuring high standards were consistently achieved. Prepared invoices and supporting documents for project execution and ensuring compliance/delivery expectations.



Just for Laughs Comedy Festival

• Production Assistant

  • 2007 - 2007

  First point of contact for high-profile comics providing support through phone calls, emails and face to face. Co-ordinated accommodation, refreshments and travel requirements. Acted as liaison between production company, technical and venue. Maintained an extremely high-level of confidentiality and privacy. Dealt tactfully and appropriately with demanding clients. Maintained communication at all times in a fast-paced, ever changing environment First point of contact for high-profile comics providing support through phone calls, emails and face to face. Co-ordinated accommodation, refreshments and travel requirements. Acted as liaison between production company, technical and venue. Maintained an extremely high-level of confidentiality and privacy. Dealt tactfully and appropriately with demanding clients. Maintained communication at all times in a fast-paced, ever changing environment


Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• Freelance Stage/Events Manager

  • Sep 1997 - Jan 2002