Experience

Craig International Ltd

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• Key Account Manager - QAFCO Contract

  • Jun 2023 - Present

  Qatar



QAFCO (Qatar Fertiliser Company)

• Qatar
• Chemical Manufacturing
• 700 & Above Employee

• Contract Specialist

  • Mar 2022 - Jun 2023

  Doha, Qatar



ITC Global

• United States
• Telecommunications
• 100 - 200 Employee

• Senior Client Services Coordinator

  • Sep 2020 - Mar 2022

  Aberdeen, Scotland, United Kingdom Providing a consistent administrative support function to the Sales department in relation to client renewal, new client set up and client reporting, leading the implementation of and efficient adherence to the key processes of the Sales department. Key Responsibilities Account Management Support • Assisting with the implementation of new client accounts • Provide support to designated clients through face to face meetings, telephone calls or WebEx as… Show more Providing a consistent administrative support function to the Sales department in relation to client renewal, new client set up and client reporting, leading the implementation of and efficient adherence to the key processes of the Sales department. Key Responsibilities Account Management Support • Assisting with the implementation of new client accounts • Provide support to designated clients through face to face meetings, telephone calls or WebEx as appropriate • Client query resolution, delivering an appropriate and timely response on client inquiries from implementation through to service delivery • Monitoring of client account, ensuring contact details, contractual requirements are up to date and accurate within SFDC • Participating in client review meetings on client specific activity and utilisation with the Account Manager Process Management • On-boarding of new clients including the development of Operations and Billing procedures to allow Operations to provide an effective service to the client • Primary account person for designated clients on account queries • Monitoring of issuance of client invoices within contracted invoice timing through to successful delivery with Finance • Issue Standard Contracts and Proposals • Contact Updates with Operations • Act as the primary inter-department liaison on operational/administrative matters • Maintaining data accuracy and integrity of client data in SFDC • Managing data and contractual compliance by ensuring the administrative data at account and opportunity level is updated and up to date (contacts, addresses, dates, contracts) • Providing feedback on how to optimise key Sales processes where required gaining further efficiency and effectiveness Salesforce.com • Ensure real time updates of all client related activities into Salesforce.com • Drive and monitor SFDC usage and adoption • SFDC reporting, working with Account Managers and Finance to review data for revenue forecasting and analysis

• Project Billing Coordinator

  • Nov 2014 - Sep 2020

  Aberdeen, United Kingdom Reporting to the VP Sales for the EMEA Region. My role includes, but is not limited to: Customer Billing Preparation - ensuring all invoicing for customers has sufficient supporting documentation, a valid PO and or Contract to submit for payment and is issued timely and accurately in accordance with project timelines. Processing Supplier Invoices - entering and preparing for payment all invoices received from our suppliers. These are entered into our ERP system ABAS. Upon… Show more Reporting to the VP Sales for the EMEA Region. My role includes, but is not limited to: Customer Billing Preparation - ensuring all invoicing for customers has sufficient supporting documentation, a valid PO and or Contract to submit for payment and is issued timely and accurately in accordance with project timelines. Processing Supplier Invoices - entering and preparing for payment all invoices received from our suppliers. These are entered into our ERP system ABAS. Upon receipt of invoice it is my responsibility to ensure that Purchase Orders are closed out correctly and that Delivery Notes are prepared for all goods received within ABAS. Processing Employee Expenses - entering and preparing for payment all employee expenses received into ABAS. Ensuring appropriate approval has been given and processing expenses for payment on a weekly basis. Preparing Supplier Payments - preparing Supplier Payments and entering these into our e-banking system on a weekly basis. Purchase Order Creation - assisting the Project Management/Service Delivery Teams as required to create Purchase Orders, liaising with suppliers to submit PO's ensuring on time delivery of goods/services as per project timelines.



Harris CapRock Communications

• Global Order Management Team Lead

  • Mar 2012 - Nov 2014

  Aberdeen Area, United Kingdom In March, Billing and Order Management functions were segregated in EMEA. I was offered the opportunity to be Team Lead of the new Order Management team that would be established in the EMEA region. I have had the opportunity to further develop within a lead role and have thrived on the challenges establishing a new team has presented, such as training new members of staff in new systems as well as ensuring the needs of the business are still met. Key Responsibilities: • Subject… Show more In March, Billing and Order Management functions were segregated in EMEA. I was offered the opportunity to be Team Lead of the new Order Management team that would be established in the EMEA region. I have had the opportunity to further develop within a lead role and have thrived on the challenges establishing a new team has presented, such as training new members of staff in new systems as well as ensuring the needs of the business are still met. Key Responsibilities: • Subject Matter Expert for EMEA on our Order Management & Contract Entry Module. • Frequent travel to other offices within the region to present training, implement processes and develop key working relationships. Travel to our HQ in Houston for work on our Stabilisation & System Conversion Team. • Continuing to be involved in our global process team in continuing the development of our business practices and ensuring our processes are adhered to. • Internal Audit of the Customer Contract Awarded Opportunities the Account Managers present, this is completed prior to contracts set up in our Peoplesoft system ensuring they are compliant, terms and conditions are correctly documented, pricing is accurate and necessary documentation, such as Purchase Orders which allow us to invoice our customer has been issued. • Contract Entry & Maintenance of our Customer Contracts in our Peoplesoft system. • Working on System Conversions, testing system enhancements and delivering support and training to other teams within the EMEA Region. • Ensuring internal customer relations are exemplary with our customer requirements being met and exceeded at every level. As my Line Manager is based in Houston, it's important that I work using my own initiative and continue to lead my team with little on hand guidance. Through this role, I have become more involved with the Operational side of the business, which I have very much enjoyed. I feel this is something I would hope to develop in the future.

• Billing Supervisor

  • Apr 2011 - Mar 2012

  Further to the takeover of CapRock by Harris Corporation, my role developed within the company. I was a key member of our integration to a new software system “PeopleSoft 9.0” working with the global team and having the opportunity to travel to Houston for business process development. As Billing Supervisor, I have two direct reports and oversee the Billing function for the EMEA Region. I have also been heavily involved in the development of the Billing and Accounts Receivable Modules. In… Show more Further to the takeover of CapRock by Harris Corporation, my role developed within the company. I was a key member of our integration to a new software system “PeopleSoft 9.0” working with the global team and having the opportunity to travel to Houston for business process development. As Billing Supervisor, I have two direct reports and oversee the Billing function for the EMEA Region. I have also been heavily involved in the development of the Billing and Accounts Receivable Modules. In addition to this, I am also solely responsible for the Order Management function for the EMEA Region. This involves liaising with the Sales and Project Management teams to create and maintain new contracts and projects within PeopleSoft. Through this, I also work with the Accounting and Financial Planning teams at month end reviewing and analysing revenue billed throughout the period. This role has allowed me to develop greatly, from supervising other members of the Finance Team to having had the opportunity to work in and implement a new system within our local business. Through my knowledge of the business and work on the Integration Project I have shown I am not only a key player in the Finance Team, but within the EMEA business as a whole.

• Credit Controller

  • Mar 2009 - Mar 2011

  Working within the accounts department my duties included allocating daily bank transfers, updating the sales ledger and clearing payments received, liaising with customers on a regular basis and any ad-hoc duties given by my Supervisor. I am responsible for the UK accounts receivable ledger and maintain each account to keep in line with company payment terms. Throughout my employment as credit controller at CapRock, I have proved my ability to work well as part of a team and on my own… Show more Working within the accounts department my duties included allocating daily bank transfers, updating the sales ledger and clearing payments received, liaising with customers on a regular basis and any ad-hoc duties given by my Supervisor. I am responsible for the UK accounts receivable ledger and maintain each account to keep in line with company payment terms. Throughout my employment as credit controller at CapRock, I have proved my ability to work well as part of a team and on my own initiative. Through internal company changes, my role has altered within the department and I am now able to assist other members in my team, including the Management Accountants by processing journals at month end. I have also been rewarded with more responsibility in my role due to my hard work and willingness to learn. This has resulted in being personally responsible for reconciling the corporate mobile telephone account and petty cash at the end of each month.



Grampian International Freight Ltd

• Credit Controller

  • Sep 2007 - Mar 2009

  Working as part of a busy accounts department my duties included allocating daily bank transfers, updating the sales ledger and clearing payments received. I was responsible for various groups of accounts and working to maintain the company payment terms. I was able to build upon my computer literacy and further developed my knowledge using the SAP package. Other duties included processing manual invoices, producing monthly statements, filing and liaising with customers on a regular basis with… Show more Working as part of a busy accounts department my duties included allocating daily bank transfers, updating the sales ledger and clearing payments received. I was responsible for various groups of accounts and working to maintain the company payment terms. I was able to build upon my computer literacy and further developed my knowledge using the SAP package. Other duties included processing manual invoices, producing monthly statements, filing and liaising with customers on a regular basis with regard to their account. Show less



Intercargo Services

• Accounts Assistant

  • Aug 2007 - Sep 2007

  Working as an accounts assistant, my duties included preparing invoices using the relevant SAGE package, maintaining the sales ledger, credit control and accounts receivable. Through this role, I was able to build on my computer literacy skills using excel, Microsoft outlook and specific SAGE packages.



Various Contract Positions

• Accounts/Administration Assistant

  • Jan 2006 - Aug 2007

  Various short-term positions within an Administrative and Accounting environment.