Customer Account Manager at Dairy Goat Co-operative

• Jul 2021 - Present

Account Manager

• Jan 2018 - Sep 2021

•Build and maintain a mutually profitable and long-lasting customer relationship.•CFDA labeling compliance. •New business development.• Market intelligence generation and utilization in new product development and marketing strategy planning. • Manage multiple NPD projects in a tight timeline.•Liaise external and internal stakeholders to delivery sales orders on time. • Develop channel specific marketing and sales strategies. • Analyze and interpret sales data. • Performance analysis and identify improvements.• Budgeting.

Sales and Marketing Coordinator

• Jan 2017 - Dec 2017

• Prepare export documentations.• Manage stock status and finished goods delivery.• Ensure products comply with OMAR and target market regulations.• Prepare marketing promotional materials.• Mange product packaging artworks.• Manage customer complaints and identify areas for improvements.

Global Market Analyst

• Jun 2016 - Dec 2016

• Collect and synthesize consumer geographics, demographics,preferences, and buying habits to assist in the development ofmarketing campaigns.• Track current and predict future market trends and correlations.• Map and analyze the SWOT across various sales channels.

Marketing and Sales Intern

• Dec 2015 - Apr 2016

• Merchandising support.• Create point of sales materials.• Promotional execution.• Analyse Chinese consumers’ online purchasing behaviour.• Analyse China’s ecosystem. • Merchandising support.• Create point of sales materials.• Promotional execution.• Analyse Chinese consumers’ online purchasing behaviour.• Analyse China’s ecosystem.

Marketing and Sales Executive

• May 2014 - Oct 2014

• Achieve sales targets of full range English course and delivery customer care. • Achieve sales targets of full range English course and delivery customer care.

Reginal Account Servicing

• Jul 2013 - Feb 2014

•Manage promotional activities for GSK Sensodyne Asian PacificRegional Account.•Summarize and analyse competitor’s digital marketing campaigns across Southeast Asian countries. •Manage promotional activities for GSK Sensodyne Asian PacificRegional Account.•Summarize and analyse competitor’s digital marketing campaigns across Southeast Asian countries.