Research Officer

• Aug 2022 - Present

Research Assistant

• May 2021 - Aug 2022

Front of House Staff

• Sep 2019 - Mar 2020

- Cohesively communicated with colleagues to meet and serve customers requirements within set timeframes to ensure customers received high quality service and items to a high standard- Contributed to improved sales by pushing promotional offers and seasonal products- Dealt with customer queries or arising issues independently and with other complying with company protocol and maintained Food Safety guidelines learnt through training and practice - Cohesively communicated with colleagues to meet and serve customers requirements within set timeframes to ensure customers received high quality service and items to a high standard- Contributed to improved sales by pushing promotional offers and seasonal products- Dealt with customer queries or arising issues independently and with other complying with company protocol and maintained Food Safety guidelines learnt through training and practice

Customer Assistant

• Jun 2019 - Sep 2019

- Learnt how to quickly adapt and learn on-the-job as covering several roles was regularly required including processing invoices, resolved customer queries over the phone and via email whilst covering reception duties - Liaised with different teams to update stock, deliver and checkout customer orders, among ad hoc responsibilities to improve weekly and monthly sales targets - Effectively resolved customer queries in-person and over the phone that put their needs first whilst following set procedures

Community Care Assistant

• Jun 2017 - Sep 2017

- I provided support and care to vulnerable individuals in their own homes and carried out actions in line with set timeframes, procedures and maintained safeguarding protocol in all duties including personal care, administrated medication, updated medical and daily checklists and monitored client database. - Learnt how to mitigate and deal with challenging scenarios where clients refused assistance by understanding their needs and comfortability to cohesively carry out duties in a timely manner.

Audience Services Member

• Oct 2014 - Aug 2016

- Customer-facing role working to provide theatre customers with a high-quality experience during their visit.- Effectively coordinated with colleagues to seat 500 customers within 30 minutes to ensure the play started as scheduled.- Contributed to driving sales in-person by upselling food and drink items and membership options over the phone which increased customer support to fund the new theatre development. - Customer-facing role working to provide theatre customers with a high-quality experience during their visit.- Effectively coordinated with colleagues to seat 500 customers within 30 minutes to ensure the play started as scheduled.- Contributed to driving sales in-person by upselling food and drink items and membership options over the phone which increased customer support to fund the new theatre development.