Legal and Compliance Manager

• Jun 2022 - Present

Compliance Officer

• May 2018 - May 2022

Data Protection Officer for Kia Motors UK, including responsibility for Bolton Kia and advisory role to Kia Motors Ireland.Fully integrated role advising business on data protection obligations, monitoring internal compliance and acting as a contact point for data subjects and ICO. I have a particular interest in data protection by design and default, working with colleagues from the beginning of projects to achieve business solutions aligned with legal compliance. I work closely with external lawyers, assessing processes, proposed products and data contracts. I represent all European sales subsidiaries in regular meetings with Kia Motors Europe (parent company) as the expert in applying legal and compliance theory to operational practices. I enjoy problem solving; understanding commercial objectives, ensuring transparency and security to data subjects, determining clearly defined and logical processes, and assessing and clearly communicating risk to colleagues and senior management. I am significantly involved in projects involving new technologies, including telematics in vehicles and online selling - I enjoy change and managing product, process and people through key technology and legal projects.My role has expanded to include other areas of legal and compliance, including advising, negotiating and agreeing contracts, geo-blocking and prize draws and competitions.I updated my distinction in the Practitioner Certificate in Data Protection to include the upgrade to GDPR. I have completed, in my own time, Open University module W202 Contract Law and Tort Law. I continue to use my PRINCE 2 project management skills.I am the joint co-founder of an internal Inclusivity and Diversity group aiming for positive organisational change to promote women’s careers within the automotive industry and to improve the gender gap. This group is closely aligned with the Automotive 30% club. I am a member of a working group aiming to improve racial equality and diversity. Show less

Data Strategy Manager

• May 2016 - May 2018

The Data Strategy Manager role provides the support / infrastructure to enable CRM and maximise data systems solutions within Kia UK. I was responsible for the development of Kia's data strategy to enable all areas of the business to support and utilise a single customer view and integrated customer journey. I managed and guided projects with the purpose of:• Improving the customer/dealer experience• Improving efficiency / reducing wasted effort/ resource• Increasing collaboration and reducing the business riskI led the GDPR project, preparing Kia Motors UK for new data legislation. This used my project management skills leading a cross functional team to carry out actions identified in a full data audit. I became a qualified Data Protection Practitioner, passing the Practitioner Certificate in Data Protection (PC.dp) with a distinction grade, and also gained also PRINCE2 certification.I managed a team including the annual recruitment and development of a student internship. Key Responsibilities• Implement a capability for Kia UK and the dealer network to deliver on customer strategy – including third party data system management and defined data sharing agreements• Support stakeholders across Kia UK to implement a centralised, customer centric CRM, including data sign off, planning, analysis and reporting on campaigns.• Drive consolidation and improvement of dealer systems• Define Kia UK data strategy and cross functional business rules for use of data• Manage Kia UK customer/dealer systems and process improvement projects from initiation to completion• Manage and support direct reports to achieve the objectives of the Customer Quality team• Manage the Project Board process across the Kia UK team• Understand and advise on current legal and legislative rules on data collection, storage and use Show less

Business Analysis Manager

• Nov 2013 - May 2016

My role at Kia UK was created in 2013 to ensure a high quality service to the dealer network and improve efficiency within Kia UK. All projects are cross functional and require full process and data review and the management of implementation projects from initiation to conclusion. A strong knowledge of IT and of the automotive industry is required.Projects I led include:Telephone ReportingProduction Planning processBusiness Management Dealer Business PlanningSharePoint document managementDealer Performance Management softwareDealer Systems review and improvementAll projects require full project documentation where I have set up the following templates to use for cross functional company projects: initiation, current process, proposal, requirements, project status, project close and lessons learned.Requirements are gathered through data analysis, surveys and interviews, research and application of my own and my colleagues' ideas, knowledge and experience.I set up and manage the monthly Executive Project Board where projects are initiated and progress reported by project sponsors.I was responsible for the automotive dealer surveys, analysing and communicating results and identifying areas for improvement Show less

Customer Service Team Manager

• Aug 2012 - Nov 2013

This role was a development upon my previous position within Snap-On. The key differentiator is that I focused heavily on team and operational management, with fewer accounts for which I was personally responsible. The team consisted of 9 service analysts, delivering financial analysis and technical support services to automotive companies.The services provided were core to Snap-On customers as they provided end-to-end data and analysis services which connect Automotive corporations to the dealerships that represent them. This information was used by customers to report profit and loss information to the stock market as well as for fiscal planning, so ensuring efficient technical processes and data integrity was crucial.My team delivered packaged and ad-hoc services to customers dependent on contract and language requirements. It consisted of 9 people covering 6 languages and pan-EMEA contracts. I was responsible for recruitment and retention of the entire team. I developed, implemented and measured effective incident, problem and request management, and examined and applied process improvement across the service lifecycle.The second element to my role was to manage individual contracts with enterprise customers. I was the pan-European Service Contact for Volvo Trucks Group and Volvo, delivering post-sale account management, technical support, project management and service resource management services. For this contract I also contributed heavily to the pre-sale activity and contracts, including the Service Level Agreement (SLA). Show less

Service Manager

• Oct 2009 - Aug 2012

In this role I was the service delivery and post-sale account manager for major Snap-On customers across Europe and the Emerging Markets. Customers included Volvo Trucks Europe and International, Infinti Europe, Jaguar Land Rover (JLR), Kia Russia and Skoda.I managed a team of 5 service analysts, who are language-specific resources to be used where appropriate across the customer base, so I also had an influence on service delivery across the entire European business.The enterprise account management element of the role consisted of dealing with technical and data quality issues, project delivery and the sale of additional products and consultancy. The team management included prioritising and scheduling tasks, training, objective setting, performance review and customer query escalation. Show less

Ops Expert / Trainer

• Jan 2006 - Oct 2009

Service contact for running and testing newly built IT systems and large reporting projects. I designed and documented processes and trained operations teams across Europe.

Operations Request Analyst / Trainer

• Jul 2004 - Dec 2006

Managing and solving ad hoc requests from customers and internal users on products, data submission and reporting. Completed Train the Trainer course, managed and delivered the two week induction of new colleagues and development training of all Operations staff.

Composite Analyst

• Oct 2002 - Jul 2004

Produced financial reports for franchise and business managers, primarily for General Motors markets across Europe.

Sales Administrator

• Aug 2000 - Sep 2002