Experience

Ubisoft Blue Byte GmbH

• Germany
• Computer Games
• 100 - 200 Employee

• Project Manager, Ubisoft Connect

  • Oct 2022 - Present

  Düsseldorf, North Rhine-Westphalia, Germany

• Business Operations Manager

  • Nov 2019 - Oct 2022

  Düsseldorf Area, Germany



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Ecommerce Coordinator

  • Dec 2016 - Apr 2019

  Versailles, Île-de-France, France - Expand the Blizzard Gear Store brand in Europe - Execute Global marketing strategy and adapt to local markets - Assist Marketing, PR and Communication managers with partnership deals (LEGO, Hasbro etc) - Collect and analyze sales data in Magento - Monitor impact and success of key marketing campaigns - Curate quarterly marketing and product calendars - Create and monitor creative submissions through JIRA - Manage the localisation of Blizzard Gear Store assets for paid and… Show more - Expand the Blizzard Gear Store brand in Europe - Execute Global marketing strategy and adapt to local markets - Assist Marketing, PR and Communication managers with partnership deals (LEGO, Hasbro etc) - Collect and analyze sales data in Magento - Monitor impact and success of key marketing campaigns - Curate quarterly marketing and product calendars - Create and monitor creative submissions through JIRA - Manage the localisation of Blizzard Gear Store assets for paid and owned media - Guide external partners through localisation and branding approval - Coordinate fluid communication between multiple stakeholders - Continuing role in Events as storefront team lead and executing booth product design

• Consumer Products Coordinator (Temporary Assignment)

  • May 2016 - Dec 2016

  Versailles Area, France - Build and curate product database in preparation for the launch of the Blizzard EU Gear Store - Coordinate with 3PL, SCO, Licensed partners and Finance teams for the requisition and purchasing of products - Provide assistance to US based Manufacturing team in adhering to European product compliance and shipping logistics - Assist Licensing Managers with partner contract and royalty management - Draft and execute product display plans for events. - Manage front of house booth… Show more - Build and curate product database in preparation for the launch of the Blizzard EU Gear Store - Coordinate with 3PL, SCO, Licensed partners and Finance teams for the requisition and purchasing of products - Provide assistance to US based Manufacturing team in adhering to European product compliance and shipping logistics - Assist Licensing Managers with partner contract and royalty management - Draft and execute product display plans for events. - Manage front of house booth team and activities

• Customer Support Representative

  • Jan 2009 - May 2016

  Versailles Area, France - Building brand loyalty through positive player experiences - Assisting customers with timely and accurate responses, providing first contact resolution through multiple contact channels (phone, webchat, ticket, email) and multiple support queues. - Providing assistance to customers on billing issues, technical troubleshooting, account status, transactions, and gameplay related issues. - Handling second and third level support escalations - Temporary position in Work Force… Show more - Building brand loyalty through positive player experiences - Assisting customers with timely and accurate responses, providing first contact resolution through multiple contact channels (phone, webchat, ticket, email) and multiple support queues. - Providing assistance to customers on billing issues, technical troubleshooting, account status, transactions, and gameplay related issues. - Handling second and third level support escalations - Temporary position in Work Force Management team, analyzing contact channel queues and balancing the schedules of approximately 1000 customer support staff - Temporary position as acting Senior, managing a team of 15. Assisting in coaching, mentoring and career guidance in their work



Lloyds TSB

• Data Entry

  • Sep 2008 - Jan 2009

  Manchester, United Kingdom



Mkd Holdings LLC

• United States
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2007 - Feb 2008

  Manchester, United Kingdom



ANITE FINANCIAL MANAGEMENT LIMITED

• United Kingdom
• Real Estate

• Temporary Administrator

  • Jun 2007 - Aug 2007

  Manchester, United Kingdom



University of Manchester Students Union

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Bar Staff

  • Aug 2003 - Jun 2007

  Manchester, United Kingdom