Zoë Kelly

Experience Designer at The Rick and Susan Sontag Center for Collaborative Creativity (the Hive)
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Contact Information
us****@****om
(386) 825-5501
Location
Claremont, California, United States, US

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Credentials

  • Swiftwater Rescue Certification
    Swiftwater Safety Institute
    Feb, 2018
    - Nov, 2024
  • Wilderness First Responder
    Wilderness Medicine Training Center
    Jan, 2018
    - Nov, 2024

Experience

    • Experience Designer
      • Jul 2022 - Present

      Programming Design: Collaborated with Hive staff and event facilitators to create over 60 impactful event programs. Conducted user interviews to determine workshop relevance, designed event flyers and calendars, gathered and analyzed event data, developed marketing strategies, managed event registration, and coordinated workshop facilitators and support staff. Team Management: Successfully led teams of 2-5 student staff members, conducting staff-wide training, meetings, and ideation sessions. Marketing Coordination: Oversaw marketing efforts to promote Hive events and workshops across multiple platforms, ensuring consistent branding and effective promotion. Managed website content and updates. Education and Mentorship: Co-organized, mentored, and judged 100+ students in a Design Thinking competition, contributing to educational and mentorship initiatives. Space Management: Ensured the care, safety, and aesthetics of Hive classrooms, prototyping spaces, and equipment. Designed and implemented a space-resetting system to enhance accessibility. Conducted workshops and provided supervision for engagement and safety. Operations and Resource Management: Handled scheduling, maintained records, and supported inventory control. Provided essential assistance to Hive committees, meetings, and events. Organizational Goals: Designed and implemented a system for setting, organizing, and maintaining organizational goals. Revamped the onboarding process for new Post-Bac Associates. Data Analytics: Designed annual analytic report. Collected and analyzed all quantitate and qualitative data for Hive programming, space usage, communications, and academic classes. Managed a team of 3-4 members. Show less

    • United States
    • Food Production
    • 1 - 100 Employee
    • Organizational Design Consultant
      • Nov 2021 - Apr 2022

      Through my time with Higher Grounds I drove transformational change, enhanced team dynamics, and improved operational efficiency. I collaborated with leadership to identify areas for improvement, analyzed bottlenecks, and designed tailored solutions. My work allowed me to facilitate team assessments, addressed communication gaps, and provide coaching to leaders. I specialized in enhancing team dynamics and fostering a collaborative work environment. By conducting team assessments and facilitating workshops, I helped teams identify their strengths, address communication gaps, and develop cohesive strategies for success. My work with Higher Grounds contributed to a culture of innovation and continuous improvement. Show less

    • Barista
      • Jul 2021 - Apr 2022

      As a barista at Higher Grounds Trading Company, I had the opportunity to work for a company with a purpose that goes beyond just making a great cup of coffee. Our mission was to create sustainable, high-quality coffee through a human-centric approach. We followed a circle model that connected coffee drinkers with the farmers who grew the coffee, and we were fully engaged in that cycle.Working at Higher Grounds Trading Company was a fulfilling experience that taught me a lot about the coffee industry and the importance of holistic sustainability in sourcing. I am proud to have been a part of a mission-driven company that is committed to making a positive impact on the world. Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Barista
      • Nov 2020 - May 2021

      I was responsible for providing an exceptional customer experience by preparing and serving a variety of coffee beverages with precision and care. I took pride in following Cathedral's mission statement of cultivating meaningful relationships through extraordinary hospitality, and I approached each interaction with enthusiasm and warmth. I actively engaged with customers, listened to their stories, and provided a welcoming atmosphere for all who entered. This experience allowed me to cultivate connections within the community at a time when we were all a bit distant from one another. As part of the team, I also contributed to daily operations such as managing inventory, maintaining equipment, and ensuring a clean and organized workspace. Through this experience, I developed strong communication skills, the ability to multitask efficiently, and a deep appreciation for the art of specialty coffee. Show less

    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Marketing Intern
      • Apr 2020 - Nov 2020

      I worked closely with early/mid-stage founders and investors to promote emotional and physical wellness and increase leadership effectiveness. My focus was on helping founders prevent burnout by providing support and resources. During my internship, I gained experience in a variety of areas, including marketing, brand development, project management, customer feedback interviews, and various internal and external processes. I actively participated in multiple projects, taking on a range of responsibilities and developing my skills in communication, organization, and problem-solving. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Pacific Impact Fund Portfolio Manager & President, Impact Investing Club
      • Sep 2019 - May 2020

      As the Pacific Impact Fund Portfolio Manager, I formulated a risk-minimizing asset allocation portfolio targeting sectors that include affordable housing, education, environment, health, sustainable cities, and sustainable energy. I made evaluations on both financial and ESG criteria in accordance with the fund’s investment strategy, while communicating the fund across the University to raise awareness of utilizing impact investing as a strategy for tackling the UN's Sustainable Development Goals.Additionally, I served as President of the Impact Investing Club, leading a team of students to organize events and workshops that promoted impact investing principles and strategies to the campus community. Show less

    • Outdoor Pursuits Marketing Coordinator
      • Mar 2018 - May 2020

      I managed a well-rounded marketing team to facilitate and spread awareness of Outdoor Pursuits activities and events across both the undergraduate and the graduate campus' as well as to the greater community. Through a combination of print and digital marketing campaigns, we successfully increased participation and engagement in our outdoor programs. With an emphasis on equity in the outdoor space, the team and I, created and implemented a strategy to increase accessibility for diverse populations in outdoor adventure. Show less

    • Voyage Leader
      • Mar 2018 - May 2020

      Voyages are 5-day, pre-orientation outdoor trips for first-year Pacific University students— incoming freshmen and transfer students. In 2019 my teammates and I led the first student-led rafting trip for Pacific University Outdoor Pursuits. I successfully planned and executed multi-day rafting trips down the Deschutes river in Central Oregon. Leadership duties include trip planning, safety, risk facilitation, and interpersonal dynamic management and mentorship. Voyages allow students to build trust, improve communication, and develop resilience with their peers, ultimately helping them flourish and grow. Show less

    • Trip Leader
      • Mar 2018 - May 2020

      As a Trip Leader for Pacific University Outdoor Pursuits, I planned and executed successful multi-day and single-day outdoor excursions, including rafting, backpacking, surfing, and river clean-up trips. My responsibilities included trip planning, safety and risk management, interpersonal dynamics management, and mentorship. I was particularly proud to lead the first-ever student-led multi-day rafting trip for Outdoor Pursuits. My work involved introducing participants to the joys and challenges of outdoor adventure and fostering a deep appreciation for the natural world. Show less

    • United States
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • River Guide
      • May 2019 - May 2020

      - Led groups of 2-20 participants on unforgettable 1-6 day trips through the stunning canyons of the Pacific Northwest - Facilitated team-building activities and used communication techniques to simultaneously deepen the extrinsic connection between each participant as well as the intrinsic connection between each participant and the land - Ensured guest safety by effectively managing and mitigating risks - Maintained equipment and managed logistics to ensure smooth and efficient trips - Led groups of 2-20 participants on unforgettable 1-6 day trips through the stunning canyons of the Pacific Northwest - Facilitated team-building activities and used communication techniques to simultaneously deepen the extrinsic connection between each participant as well as the intrinsic connection between each participant and the land - Ensured guest safety by effectively managing and mitigating risks - Maintained equipment and managed logistics to ensure smooth and efficient trips

    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • River Guide
      • May 2018 - Aug 2018

  • Bodhi Tree Juice Company
    • Muskegon, Michigan
    • Team Member
      • Apr 2017 - Aug 2017

      - Designed and prepared a variety of fresh and healthy cold-pressed juices - Educated the community on the health benefits of consuming fresh juices at various farmers' markets - Collaborated with team members to ensure smooth operations and exceptional customer service - Designed and prepared a variety of fresh and healthy cold-pressed juices - Educated the community on the health benefits of consuming fresh juices at various farmers' markets - Collaborated with team members to ensure smooth operations and exceptional customer service

Education

  • Pacific University
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2017 - 2020
  • Grand Valley State University
    Bachelor’s Degree, Health Services/Allied Health/Health Sciences, General, Pre-PA
    2016 - 2020

Community

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