Zack has been a truly valuable colleague for many years. His dedication to high level customer service is second to none. He will frequently go above and beyond for customers and colleagues alike. Zack has been a crucial member in the onboarding of new channel partners, where it requires quite tailored solutions depending on how the partners want their customer to receive their service and support. Zack’s contribution to major projects is fantastic, he is always putting up his hand to complete actions and help the project to progress. Communication has been a valued skill of Zack’s especially when it comes to outages, major upgrades and product updates. Being on the front line and leading a team through dealing with these issues, communication has been a key factor to success. Zack has been a great colleague to work with and I would not hesitate to work with him again in the future.

As Operations Team Lead at Intrado, I had the privilege of working closely with Zack and his Customer Service team for over 8 years. Zack is an experienced, knowledgeable, and highly collaborative Senior Team Lead, with a deep understanding of client service delivery. Time and again, Zack was instrumental in driving process improvements and projects that streamlined the way our teams do business, helping our departments work more efficiently and effectively. One of Zack's biggest strengths is the way in which he consistently exhibited outstanding leadership in high-pressure situations. During instances of critical issues or outages, he always responded promptly and efficiently. He expertly disseminated updates to his team and proactively engaged with clients to keep them informed and minimise any potential disruption to their conference calls. With a strong focus on communication and proactive problem-solving in a time-critical environment, Zack effectively mitigated escalations and consistently upheld high levels of client satisfaction. His dedication and expertise made a substantial impact on my team and our collective efforts. Zack was a standout leader who greatly contributed to our team's success. He was always incredibly approachable, friendly, and willing to lend a hand, making him an exceptional colleague who was highly respected by management, his team, and his peers. His positive influence in the workplace was evident and greatly appreciated. I highly recommend Zack to any organisation looking for an impactful leader with a proven track record of exceptional performance, and a genuine passion for delivering outstanding results.

Zack has been a truly valuable colleague for many years. His dedication to high level customer service is second to none. He will frequently go above and beyond for customers and colleagues alike. Zack has been a crucial member in the onboarding of new channel partners, where it requires quite tailored solutions depending on how the partners want their customer to receive their service and support. Zack’s contribution to major projects is fantastic, he is always putting up his hand to complete actions and help the project to progress. Communication has been a valued skill of Zack’s especially when it comes to outages, major upgrades and product updates. Being on the front line and leading a team through dealing with these issues, communication has been a key factor to success. Zack has been a great colleague to work with and I would not hesitate to work with him again in the future.

As Operations Team Lead at Intrado, I had the privilege of working closely with Zack and his Customer Service team for over 8 years. Zack is an experienced, knowledgeable, and highly collaborative Senior Team Lead, with a deep understanding of client service delivery. Time and again, Zack was instrumental in driving process improvements and projects that streamlined the way our teams do business, helping our departments work more efficiently and effectively. One of Zack's biggest strengths is the way in which he consistently exhibited outstanding leadership in high-pressure situations. During instances of critical issues or outages, he always responded promptly and efficiently. He expertly disseminated updates to his team and proactively engaged with clients to keep them informed and minimise any potential disruption to their conference calls. With a strong focus on communication and proactive problem-solving in a time-critical environment, Zack effectively mitigated escalations and consistently upheld high levels of client satisfaction. His dedication and expertise made a substantial impact on my team and our collective efforts. Zack was a standout leader who greatly contributed to our team's success. He was always incredibly approachable, friendly, and willing to lend a hand, making him an exceptional colleague who was highly respected by management, his team, and his peers. His positive influence in the workplace was evident and greatly appreciated. I highly recommend Zack to any organisation looking for an impactful leader with a proven track record of exceptional performance, and a genuine passion for delivering outstanding results.

Zack has been a truly valuable colleague for many years. His dedication to high level customer service is second to none. He will frequently go above and beyond for customers and colleagues alike. Zack has been a crucial member in the onboarding of new channel partners, where it requires quite tailored solutions depending on how the partners want their customer to receive their service and support. Zack’s contribution to major projects is fantastic, he is always putting up his hand to complete actions and help the project to progress. Communication has been a valued skill of Zack’s especially when it comes to outages, major upgrades and product updates. Being on the front line and leading a team through dealing with these issues, communication has been a key factor to success. Zack has been a great colleague to work with and I would not hesitate to work with him again in the future.

As Operations Team Lead at Intrado, I had the privilege of working closely with Zack and his Customer Service team for over 8 years. Zack is an experienced, knowledgeable, and highly collaborative Senior Team Lead, with a deep understanding of client service delivery. Time and again, Zack was instrumental in driving process improvements and projects that streamlined the way our teams do business, helping our departments work more efficiently and effectively. One of Zack's biggest strengths is the way in which he consistently exhibited outstanding leadership in high-pressure situations. During instances of critical issues or outages, he always responded promptly and efficiently. He expertly disseminated updates to his team and proactively engaged with clients to keep them informed and minimise any potential disruption to their conference calls. With a strong focus on communication and proactive problem-solving in a time-critical environment, Zack effectively mitigated escalations and consistently upheld high levels of client satisfaction. His dedication and expertise made a substantial impact on my team and our collective efforts. Zack was a standout leader who greatly contributed to our team's success. He was always incredibly approachable, friendly, and willing to lend a hand, making him an exceptional colleague who was highly respected by management, his team, and his peers. His positive influence in the workplace was evident and greatly appreciated. I highly recommend Zack to any organisation looking for an impactful leader with a proven track record of exceptional performance, and a genuine passion for delivering outstanding results.