Experience

B EYE
• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee
• Junior Project Manager

  • Aug 2022 - Present


Modis

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Apr 2020 - Aug 2022

  Supporting company employees with network related issues, such as VPN, Wi-Fi, LAN connectivity through ticketing system called Fresh Service. Planning and executing configurational changes and participating in projects, if needed collaborating with different teams and multiple technologies, via chat, email, phone calls and virtual meetings, predominately using Microsoft Outlook and Teams. Creating and updating team processes and documentation. Experience with Cisco equipment such as ASA and FTD firewalls to maintain and configure, troubleshoot switches from Catalyst series, WLC and Aps for Wi-Fi, as well as Meraki. VPN support for Cisco AnyConnect and FortiClient. Collaborating with colleagues from Linux and Windows for combined projects and monitoring the environment over Zabbix. Basic Cloud understanding and knowledge for AWS services such as VPC, EC2, S3, etc.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Network Remote Technical Support Specialist - Tier 1, for Cisco TAC project

  • Jun 2017 - Mar 2020

  Specialized in AAA team ( Authentication, Authorization and Accounting) which includes Cisco servers: Cisco Access Control Server (ACS) and Identity Services Engine (ISE) and supporting features like: - Authentication based on protocols RADIUS and TACACS+ via wired and wireless for network access, GUEST, BYOD, Posture, Profiling, Multi-factor authentications (MFA), certificate based authentication, device administration. - Relevant AAA configuration on switches, controllers, firewalls and integration with AD and LDAP. - Server installation over SNS platforms and familiar with CIMC application for UCS platform. Also server installation over Virtual machine with relevant configuration on VMware. - Daily cases are assigned via ticketing system CSOne and assistance is provided via email and phone communication in English with options for remote sessions on WebEx and other platforms such as Zoom for real-time troubleshooting. - Customer oriented with high focus on professional and timely resolutions. - Experience with team work and collaborations with different technologies as Switching and DC switching, Wireless, VPN, Firewall and Voice technologies.



Sofia University "St.Kliment Ohridski”

• Bulgaria
• Higher Education
• 700 & Above Employee

• Network Administrator

  • Nov 2016 - May 2017

  - Administration under CentOS - Installation and configuration workstations, servers and switches - TCP/IP, VPN, DNS, LDAP - Basic BASH Scripting - SSH, Telnet - Mozilla Thunderbird - Administration under CentOS - Installation and configuration workstations, servers and switches - TCP/IP, VPN, DNS, LDAP - Basic BASH Scripting - SSH, Telnet - Mozilla Thunderbird



EMIS Insights

• United Kingdom
• Information Services
• 1 - 100 Employee

• Event Planner

  • Oct 2015 - Oct 2015

  - Customer service - Organization of events, meetings - Customer service - Organization of events, meetings



"V&D" Ltd.

• Customer Service Representative

  • Jul 2013 - Sep 2015

  Customer service Customer service