Experience

entrypoint

• Israel
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Executive

  • Dec 2021 - Present

  Account Executive

• Sales Account Manager

  • Apr 2021 - May 2022



SixFigures

• Israel
• Software Development
• 1 - 100 Employee

• Graduate

  • May 2020 - Sep 2020



InterContinental David Tel Aviv

• Israel
• Hospitality
• 1 - 100 Employee

• Assistant Director Corporate Sales

  • Aug 2016 - Sep 2020

  * Manage the corporate sales team, responsible for developing and executing the short & long term sales strategy.* Led the team to achieve and surpass yearly KPOs, through the creation of new & improved clear, transparent & data-driven work processes & strategies, which led to an outstanding annual performance reward in 2019.* Responsible for developing tactical sales plan and pipeline, adapting global strategy to local needs using market & trend analysis.* Created cross departmental business development plan through collaboration between all sales departments, researching, developing & opening new markets and revenue streams, resulting in a significant increase in the hotel revenue, especially during the traditionally slower periods.* Created and led a cross-departmental program with the operational teams to increase collaboration, cooperation and responsibility, leading to a smoother customer experience and an increase in customer satisfaction & retention rates. * Responsible for managing key accounts, with turnover of $250-500K yearly each, bringing in new clients, and increasing business volume, through building, nurturing and maintaining good lasting relationships with senior managers and decision makers.* Worked closely with a variety of large global organizations as well as handpicked small & medium local businesses from various sectors (Pharma, Education, Aviation, etc.), developed client portfolio, managed the accounts, built relationships and ensured clients satisfaction, leading to a dramatic increase in upsell, cross-sell and retention rates.* Responsible for yearly budget, marketing and business plan, from leading team & department meetings to preparing the annual budget data and analysis for the senior management and global HQ audits.* Represented the hotel in various tradeshows across the world, interacting with customers from various cultures and in multiple languages. Show less

• Groups and Events Sales Manager

  • Jul 2012 - Aug 2016

  * Leading the design & implementation of the departmental reorganization, and acting as supervisor & team lead for the newly created sales team, working closely with senior management and in charge of price-strategy, RFPs, negotiations, quotes, price-lists, etc..* Full responsibility for managing travel agents, global organizations and companies, and foreign governmental agencies accounts & VIP accounts, including building and nurturing long-lasting, strong relationships, contract negotiating, billing, planning all details with the clients & agents and ensuring execution by the operational departments in the hotel, adapting to real-time issues, and ensuring the clients’ satisfaction throughout.* Working closely with the Revenue Manager for the hotel (an executive level manager) on short & medium term sales strategy, price plans & room allocation, in order to maximize both revenues and customers satisfaction.* Developed and implemented new & improved work processes and procedures, KPIs, and reports to improve the sales team lead-time, customer service, issue resolution and follow-up, and as a result, dramatically improve sales results in all areas, including direct sales, upsales, market share, customer acquisition and customer retention.* Working closely and regularly with all senior managers in the operational departments in the hotel, implementing new work processes to improve communication & cooperation, and designing a coherent action-plan, to ensure a smooth customer experience, resolve all issues as they arise and improve customer satisfaction & retention rates.* Building a broad, stable client base with high satisfaction rate, to ensure business continuity, yearly return of bookings, and achieve KPIs. Show less

• Business Lounge Supervisor

  • Nov 2007 - Jul 2012

  * Operated all aspects of hotel’s business lounge, with an emphasis on clients’ satisfaction and retention.* Responsible for VIP & celebrity guests, working closely with hotel’s senior management and all other departments to comply with guests’ needs, resolve all issues and handle conflicts in real time.