Experience

DIOM ديوم

• Saudi Arabia
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Operation Assistant manager

  • Jul 2023 - Present

  • Organizing, planning, and supporting in supervising the customer service team (shift scheduling, attendance and leave management, development plans, etc.) • Supervising the external manpower team deployed in all the locations , to monitor and improve their performance • Support on developing the customer service department to enhance the customer experience through customer feedback, and all other supporting data. • Continuously training and developing the CS team . • Providing support and assistance to the customer service team in their tasks when needed • Reporting all customer complaints and ensuring their resolution • Coordinating and supervising all maintenance requests until fully completed • Monitoring all customer inquiries across all communication channels • Preparing daily, weekly, and monthly reports Show less



ccc by stc

• Saudi Arabia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Supervisor

  • Oct 2022 - Present



Sary

• Saudi Arabia
• Technology, Information and Internet
• 400 - 500 Employee

• Care back office leader

  • May 2022 - Oct 2022



Empire Cinemas SA

• Saudi Arabia
• Entertainment Providers
• 1 - 100 Employee

• Regional customer care leader

  • Jan 2021 - May 2022

  Leading a customer care team to ensure customer's happiness and satisfaction monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedure are followed Leading a customer care team to ensure customer's happiness and satisfaction monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedure are followed



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Supervisor

  • Mar 2016 - May 2020

  Passenger Services Representative Supervisor at Swissport Saudi Arabia Ltd. King Khalid International airport, Riyadh, KSA. Was responsible to provide the services and be the host for the passengers on the ground for the following airlines: Gulf Air, Jazeera Airways, Cebu Pacific, Air Arabia, Pegasus, Fly Dubai, Turkish Airline, Indigo Airline, Salam Air, Airline Riyadh Station Representative. Provided services for the passengers start from greeting and helping them in counter of the check-in point, boarding and deplaning aircraft, also managed the public announcements for the flights. Covered the needed services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Assist the passengers for the ticket reservations and covered questions and offer information covering a variety of airline and airport queries. Had the ability to meet the demand of detail-orientation of flights schedule and plan. Had the ability to work with flexibility time shifting including early mornings, late nights, weekends and holidays. Managed and controlled the service baggage and the “Lost & Found” baggage and continue the tracking and follow-up. Provided special attention to handicapped, elderly, injured and small children traveling alone. Managed and supervised staff on duty to ensure the relevant areas of the station operations are fully running successfully on-behalf of the Airport services manager. Checked with Immigration in a long with General Directorate of Passports and applied their rules and polices. Show less



Salehiya Healthcare

• Saudi Arabia
• Hospitals and Health Care
• 500 - 600 Employee

• Technical Coordinator at Salehia Trading Est.

  • Jan 2014 - Dec 2015

  Technical Coordinator at Salehia Trading Est. Medical Devices, Riyadh, KSA. Act as inventory manager to manage the storage, and its records of the incoming or outgoing medical devices. Provided the technical support and vendor communications. Supported the IT Team during the Requirements Gathering Workshop to assist them with SAP implementation. Technical Coordinator at Salehia Trading Est. Medical Devices, Riyadh, KSA. Act as inventory manager to manage the storage, and its records of the incoming or outgoing medical devices. Provided the technical support and vendor communications. Supported the IT Team during the Requirements Gathering Workshop to assist them with SAP implementation.