Zixin Lee

Guest Service Agent at Le Méridien Maldives Resort & Spa
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Contact Information
us****@****om
(386) 825-5501
Location
Horw, Lucerne, Switzerland, CH
Languages
  • Chinese Native or bilingual proficiency
  • English Professional working proficiency
  • Malay Professional working proficiency
  • Cantonese Full professional proficiency
  • Korean Elementary proficiency
  • French Elementary proficiency

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Experience

    • Maldives
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Agent
      • Mar 2023 - Present

      - Organize, confirm and process guest check-ins/ check-outs and adapt for any changes - Secure payment, verifying and adjusting billing as needed - Provide guests with room and hotel information, directions, amenities and local interests - Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff - Complete cashier and closing reports, counting the bank at the end of each shift securely - Accept and record wake-up calls, delivering to the right department - Communicate any emergency, lost item or theft to proper security staff and/or authorities - Keep contingency lists in case of emergency and communicate any necessary messages Show less

  • Restaurant Kam Yu
    • Pfäffikon, Zurich, Switzerland
    • Kitchen Intern
      • Aug 2022 - Jan 2023

      - To assist chef in food preparation - To wash and polish plates, cutleries, and kitchen equipments - To do housekeeping for restaurant - To ensure hygiene of kitchen - To do table setting - To assist chef in food preparation - To wash and polish plates, cutleries, and kitchen equipments - To do housekeeping for restaurant - To ensure hygiene of kitchen - To do table setting

    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Kitchen Assistant (part of the course)
      • Feb 2022 - Jul 2022

      - To assist chef in food preparation- To set up hot food station and salad station in Main Dining Hall (lunch & dinner)- To ensure hygiene of kitchen

    • Main Dining Hall Steward (part of the course)
      • Feb 2022 - Jul 2022

      - To collect plates from students and staff- To wash and polish used plates, cutleries, and glasses- To placed the clean plates, cutleries, and glasses back to original place- To ensure hygiene of Main Dining Hall

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