Experience

Hero Kompetanse

• Norway
• Professional Training and Coaching
• 1 - 100 Employee

• Student Researcher

  • Oct 2022 - Present

  Hero Kompetanse holder kurs i arbeidsrettet norsk med språkpraksis. Deltakerne på kurset står for tiden utenfor arbeidslivet og har et sterkt ønske om å komme ut i ordinært arbeid. Norskkurset har fokus på arbeidsrettet norsk, samt noe arbeidslivskunnskap. Hero Kompetanse holder kurs i arbeidsrettet norsk med språkpraksis. Deltakerne på kurset står for tiden utenfor arbeidslivet og har et sterkt ønske om å komme ut i ordinært arbeid. Norskkurset har fokus på arbeidsrettet norsk, samt noe arbeidslivskunnskap.



Virgin Trains Ticketing

• Travel Arrangements
• 300 - 400 Employee

• Revenue Protection Officer

  • Feb 2016 - Jun 2019

  Within this function, I was ultimately responsible for delivering a consummate customer service, including providing support to the security and income protection team. I worked with the train and station teams, collaborating to ensure passengers remained safe during train travel on West Coast Virgin Trains. I flourished under pressure in this role, remaining calm and in control when providing customers with critical information during emergencies. I worked with logic when processing and selling tickets to passengers. With my strong communication skills, I always dealt with customers in a professional and courteous fashion. In essence, during this role, I demonstrated my ability to perform and prioritise multiple tasks seamlessly with excellent attention to detail. Show less



AMT Coffee

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Unit Manager

  • Apr 2011 - Dec 2015

  My employment concluded as Unit Manager; here, I led the unit to deliver an outstanding customer service. I regularly tackled and resolved customer complaints, as well as escalated issues, ensuring all matters were dealt with effectively.I always kept up to date with evolving company policies and procedures, and relayed relevant information to all team members, ensuring rigorous compliance in order to ensure a first-rate service was delivered at all times.Moreover, I oversaw company finances, including gross profit, sales, target, stock control and wastage. Additionally, I ensured compliance amongst all employees under remit, pertaining to Health and Safety, Food Hygiene, Fire Control practices.With my refined office management abilities, I developed and embedded staff rotas, taking into account company targets and forecasts, while executing methodologies to modify staff hours of work in accordance with sales requirements and objectives.A confident person, I acted with authority when tacking staff issues, undertaking varied tasks and responsibilities requested by the Area Manager and Head Office. With the ability to lead and oversee staff, I trained and enthused my team, ensuring an excellent service was continuously delivered.A compelling communicator, I handled telephone end email enquiries professionally and courteously, ensuring the customer was always left satisfied. Show less

• Assistant Manager

  • Sep 2008 - Apr 2011

  As Assistant Manager, I delivered an excellent customer service. I was responsible for overseeing the tillpoint, including control cash and credit or debit card management, and meticulously conductedinvestigations for all payment discrepancies, escalating matters to the manager, if necessary.Furthermore, I managed all stock and delivery processes, handling all elements of incoming orders,while overseeing stock management to ensure full availability of the product range in its entirety. Show less



Lithuanian Inland Waterways Authority

• Lithuania
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Project Specialist

  • May 2006 - May 2008

  In my last role, I worked within the Project Development department, and was accountable for planning and preparing the strategy of the departmental activities. I managed the government investment project within budget and ensuring delivery in line with rigorous timelines.I prepared technical and financial documentation for investment projects, which involved producing copies of drawings received by the contractors, collaborating with key agencies to ensuring timely completion. Likewise, I was answerable for all commercial aspects, including ship rent orders, disseminating the maps of the pilot and more. Show less

• Hydrography specialist

  • Jan 2005 - May 2006

  I was responsible for investigating the exploitation of local waterwaysI was working within the Auto CAD programmer, taking geodesic / topographic photographs and create project plansAccurately measuring the water depths GPS (Global Positioning System) by receiver and preparing annual accounts (minimal/maximal water levels of varying water depths), and so on