Business Analyst

• Feb 2022 - Present

Business Analyst

• Feb 2022 - Present

Senior Consultant

• Apr 2021 - Nov 2021

Business Analyst / Project Delivery Manager

• Jun 2019 - Jan 2021

Collaborating with product owners to identify transformation opportunities, define project scope and objectivesManaging internal resources and third parties/vendors to ensure on-time and within budget deliveryDeveloping and delivering project plan and project performance reporting for the senior leadership teamDocumenting As Is and To Be state processes for transition, transformation and business improvement projectsUndertaking process due diligence and business analysis including gap analysis and identifying control points Leading testing for GBS on numerous business projects including Neo, Vexit, Jezza, and QBRFacilitating workshops with key stakeholders to identify future processes, and associated control points Aligning Global Business Services with main project schedules, ensuring testing stages are delivered on time Reviewing test scripts, ensure governance approval for testing, and keeping teams appraised of testing updatesPreparing change management documents for Work Load Management, robotic process automation project

Process Engineer

• Oct 2018 - Jun 2019

Facilitating workshops and documenting As Is and To Be state processes for transition, transformation and business improvement projectsTransforming existing and future state processes into EPC format and publishing in BP’s designated process management system, ARISHelp plan and execute the business process management strategy for GBS Contribute to the development of the service catalogue for GBS

Business Improvement Analyst

• Oct 2014 - Sep 2018

Business strategy • Contributing to the development, implementation and maintenance of the business plan for the C&I business in line with Red Energy’s objectives• Taking a commercial approach and assisting in managing the resources of Red Energy effectively and achieving target profitability in ways consistent with agreed strategies and business objectives• Developing and implementing metrics in order to measure and deliver business objectives• Ensuring commercial and legal requirements are met, including confidentiality of commercial information• Evaluating outcomes and revising future processes based on learning from experienceStakeholder management• Building effective networks and working relationships with key stakeholders (internally and externally) Analysis and reporting• Developing and maintaining Red’s business planning tools• Developing forecasts for key performance indicators for the C&I business• Provide analytical insight to the performance of the C&I business• Conducting routine analysis to support business objectives and stakeholders• Maintaining high quality documentation and providing accurate and timely reports to the team, your manager and others as requiredProcess improvement• Proactively initiating and developing quality improvements to systems and practices• Implement new processes and procedures to improve the business• Analyse existing processes to ensure effectiveness and efficiency to meet the growth needs of the C&I business

Sales

• Jul 2014 - Oct 2014

Customer experience• Act as the key point of contact and brand champion for Red’s prospective customers to facilitate winning sales outcomes and an exceptional customer experience• Identify and act on opportunities to leverage the sales proposition by offering new products and services for chosen market segments and customers• Work within the quality assurance and compliance framework and contribute to building others’ knowledge and skills to assure quality sales outcomes that meet allcompliance and regulatory standardsStakeholder relationships• Contribute to a positive and productive working environment by sharing experiences and ideas and building strong relationships with various internal teamsInformation management• Capture high quality data to provide transparency and accuracy of all sales information throughout the customer lifecycleContinuous Improvement• Identify and report customer needs which may require the development of new, enhanced or differentiated products and services, or improvements to currentsystems or procedures

Management Consultant

• Jul 2011 - Nov 2013

An independent management consultancy practice with specialties in Strategy Execution and Corporate Performance Management Consultancy for a diverse client base spanning award-winning Telco conglomerates to billion dollar industrial products manufacturers. This small consultancy has allowed me hands-on exposure to all aspects of the consultancy process and enabled me to quickly demonstrate and develop my individual strengths in client management and my ability to operate outside of my comfort zone. I have also proven myself to be a resilient and credible team member. Responsibilities: • Assisting in defining the project brief by interviewing CEO, Board members and C- level Executives • Conducting industry, competitor, consumer and technical analyses across a range of industries and synthesizing findings into impactful presentations and reports • Collaborating with the Senior Partners in devising and facilitating workshops with financial and non financial stakeholders to establish the strategic goals, drivers and levers of the client organization • Identifying KPIs, emerging business trends, external market threats and growth opportunities and channelling this data to influence business improvement recommendations • Supporting the strategic planning process by assisting in the design of business road maps and Balanced Scorecards

Tour Guide

• Aug 2007 - Apr 2009

Whilst studying, I worked part-time and seasonally for a leading destination management company providing bespoke travel services across Europe. This was a demanding role that utilized my multilingual skills and required exceptional people management and organizational abilities. It also enabled me to demonstrate my willingness to go the extra mile. Responsibilities: • Received clients from the airport and transferred them to the hotel and tourist attractions. • Acted as first point of contact on most occasions for any client difficulties or complaints. • Secured attendance on tours, organized the schedules and lead the tours for package and bespoke VIP tour organizations. • Used own initiative to devise a training manual/operations handbook that was widely used across my colleagues in Paris as a benchmark for best practice.

Assistant to General Manager

• Jun 2005 - Aug 2008

Assistant to General Manager, Intern Imren Chemicals, Turkey (Summers 2005-2008) A diverse role supporting my family’s business that ranged from building new relationships and generating sales with clients based overseas, fulfilling account management obligations including devising and disseminating sales reports to clients and ensuring the seamless importation of products from overseas suppliers to the headquarters in Turkey. This role also gave me exposure to financial bookkeeping. Assistant to General Manager, Intern Imren Chemicals, Turkey (Summers 2005-2008) A diverse role supporting my family’s business that ranged from building new relationships and generating sales with clients based overseas, fulfilling account management obligations including devising and disseminating sales reports to clients and ensuring the seamless importation of products from overseas suppliers to the headquarters in Turkey. This role also gave me exposure to financial bookkeeping.