Experience

ClearlyRated

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Apr 2023 - Present



The Seeking Yogini

• Yoga Teacher

  • Jun 2018 - Present

  Certified 500hr RYT who leads mindfully based yoga classes ranging from restorative yoga to vinyasa. Has created a tight-knit community through online workshops and series as well as virtual weekly classes. www.theseekingyogini.com



Brightidea

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Sep 2021 - Mar 2023



ClearlyRated

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Jun 2021 - Sep 2021

  Oregon, United States

• Account Manager

  • Jun 2018 - May 2021

  Portland, Oregon Area An energetic, proactive and strategic thinking professional who has experience in maintaining and growing client relationships. An empathetic client advocate who understands the importance of the clients experience and strives to offer a holistic approach when working together throughout the whole cycle. • Drive long term revenue and retention within my client territory by maximizing contract renewals, increasing adoption/ usage and uncovering growth opportunities • Lead business… Show more An energetic, proactive and strategic thinking professional who has experience in maintaining and growing client relationships. An empathetic client advocate who understands the importance of the clients experience and strives to offer a holistic approach when working together throughout the whole cycle. • Drive long term revenue and retention within my client territory by maximizing contract renewals, increasing adoption/ usage and uncovering growth opportunities • Lead business reviews to ensure effective use of ClearlyRated’s software solutions and maintain communication on updates/ new features • Anticipate and monitor at-risk accounts and ensure concerns are managed promptly and appropriately • Analyze data and consult on best practices with clients to ensure their internal goals are met

• Account Executive

  • Jul 2016 - Jun 2018

  Portland, Oregon Area • Cold called prospects and managed inbound leads • Executed strategic prospecting campaigns to target accounts • Developed new sales opportunities with qualified buyers, keeping sales pipeline full • Maintained a consistently high levels of outbound calls and emails



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Recruitment Consultant/ Account Manager

  • Oct 2013 - Feb 2016

  Galway As an experienced recruitment consultant with an unrivaled expanse of industry connections, I work closely with employers to attract, engage and retain the right talent for their business, whilst helping job seekers to navigate a lifetime of career choices. With Adecco, I have experience in sourcing candidates for companies across the Galway and Connacht region for temporary and permanent positions. Duties: - Sourcing, screening, testing and assessing candidates for temporary &… Show more As an experienced recruitment consultant with an unrivaled expanse of industry connections, I work closely with employers to attract, engage and retain the right talent for their business, whilst helping job seekers to navigate a lifetime of career choices. With Adecco, I have experience in sourcing candidates for companies across the Galway and Connacht region for temporary and permanent positions. Duties: - Sourcing, screening, testing and assessing candidates for temporary & permanent vacancies - Placing adverts in relevant job boards - Conducting background checks and verifying the references, work experience and academic qualifications of applicants - Receiving and reading through the CVs that job seekers have sent in to the recruitment agency - Involved in salary negotiations - Attending job fairs on the companies behalf - Attending networking events and using marketing to attract suitable and potential candidates and clients - Updating the recruitment agency database - Assisting applicants with their interview techniques - Cold calling companies, building own database of clients and contacts - Attending meetings with clients at their offices - Ensuring the compliance of any temporary worker or contractor placed - Giving clients advice and guidance on appropriate pay rates, training and career development. - Budgeting and forecasting on a weekly, monthly and yearly basis - Processing payroll for temporary associates - Ensuring all health and safety documentation is up to date - Transmitting permanent vacancies and temporary bookings - Answering queries on payroll, invoices and pricing structure - Training in new staff on company SOP’s and systems Show less



Coral Haven Nursing Home

• Health Care Assistant

  • Dec 2012 - Oct 2013



Gourmet Tart Co.

• Sales Assistant

  • Sep 2012 - Oct 2012

  Galway, Ireland



Rhea Tauber

• Care Giver

  • Jul 2011 - Jan 2012

  Manhattan New York, United States



The Recovery Room

• Waitress

  • Jul 2011 - Jan 2012

  Manhattan, New York



Billabong/Element

• Sales Associate

  • Jun 2011 - Jan 2012

  Times Sq, New York, United States Billabong is situated in the busy Times Square in New York. The main customers are tourists passing through but there is a large amount who are regular customers from New York itself. The merchandise that can be found in store is clothing, footwear, skateboards and long-boards, luxury sunglasses and watches, accessories, handbags and wallets. My main duties were to: * Reach sales goals and targets while keeping up a high level of customer service. * Gained great product knowledge… Show more Billabong is situated in the busy Times Square in New York. The main customers are tourists passing through but there is a large amount who are regular customers from New York itself. The merchandise that can be found in store is clothing, footwear, skateboards and long-boards, luxury sunglasses and watches, accessories, handbags and wallets. My main duties were to: * Reach sales goals and targets while keeping up a high level of customer service. * Gained great product knowledge from researching the different merchandise available and found this helped the customers experience and increased the stores sales. * Developed useful selling techniques from working in a fast paced environment * Assisted in training and on-boarding new staff * Assisted merchandisers keep the store floor tidy and organized so as to ease the shopping experience for the customer. * Provided strong customer service. Show less



Art and Hobby

• Sales Associate

  • Sep 2010 - May 2011

  Corbett Court, Galway, Ireland



The Cutting Edge hair salon

• Hairdressers Assistant

  • Jun 2006 - Aug 2010

  Headford, Galway, Ireland