Experience

Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Billing Specialist

  • Aug 2019 - Present



IWG plc

• Switzerland
• Real Estate
• 700 & Above Employee

• • Oct 2018 - Jul 2019

  Implementation of the legal compliance of the company with regard to new and existing Virtual Office customers, in accordance with the Dutch Anti-Money Laundering and Terrorist Financing Act of 2017.Requesting and screening personal identification and company registration documents. Informing clients about the company’s rules and regulations by telephone and e-mail. Correspondence with international clients and confirming / cancelling contracts, following a procedure subject to a deadline.Languages: Dutch and English Show less

• • Feb 2018 - Oct 2018

  Handling and transferring inbound telephone calls for approx. 800 different companies in different countries.Languages: Dutch and English



STD

• Barcelona Area, Spain

• Customer service Agent for Zara.com

  • Oct 2017 - Feb 2018

  Attending to mails and online inquires to Zara.com customers covering the Dutch and Belgian market, handling inbound and outbound phone calls, problem solving, providing information about the services Attending to mails and online inquires to Zara.com customers covering the Dutch and Belgian market, handling inbound and outbound phone calls, problem solving, providing information about the services



CPM International Group

• Barcelona y alrededores, España

• Customer Service Representative for Dyson

  • Feb 2017 - Oct 2017

  Providing technical support and sales through service to Dyson customers covering the Dutch and Belgian market, handling inbound and outbound phone calls and answering e-mails. Administrative tasks regarding stock, orders and invoices Languages: Dutch and English Providing technical support and sales through service to Dyson customers covering the Dutch and Belgian market, handling inbound and outbound phone calls and answering e-mails. Administrative tasks regarding stock, orders and invoices Languages: Dutch and English



AXA

• France
• Insurance
• 700 & Above Employee

• Agent - Claims Travel Insurance / Reembolso Seguros de Viaje

  • Jul 2016 - Feb 2017

  Damage claims of American Express cardholders, serving the Spanish and Dutch markets. Incoming telephone calls from American Express cardholders, opening claims (in “Liberty”-system), case studies, payments, correspondence Languages: Dutch, Spanish and English Damage claims of American Express cardholders, serving the Spanish and Dutch markets. Incoming telephone calls from American Express cardholders, opening claims (in “Liberty”-system), case studies, payments, correspondence Languages: Dutch, Spanish and English



JESUS PEIRO

• Spain
• Apparel & Fashion
• 1 - 100 Employee

• Receptionist

  • Jul 2015 - Jan 2016



Hogan Lovells

• United States
• Law Practice
• 700 & Above Employee

• executive secretary

  • Jan 1996 - Sep 2002

  Legal/executive secretary (Intellectual Property/Information Technology department) Legal/executive secretary (Intellectual Property/Information Technology department)



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Global Relationship Management department; Department secretary

  • Jan 1995 - May 1996



Het Parool

• Netherlands
• Newspaper Publishing
• 100 - 200 Employee

• Assistant to the PR & Promotion manager, assistant to the Newspaper manager

  • Jun 1995 - Dec 1995

  writing advertisement copy, supporting charitable work, revising advertisement copy and editorials. writing advertisement copy, supporting charitable work, revising advertisement copy and editorials.



Stadsdeel Amsterdam Zuid

• Netherlands
• Government Administration
• 1 - 100 Employee

• Public information official/Assistant to press officer/Secretary to Executive Council

  • Jan 1991 - Dec 1993



Fleers&Fleers - Best of Seasons

• Amsterdam

• Personal assistant to the director of an advertising agency/publishing company

  • Jan 1990 - Jan 1991